Karla Mattox
Columbus,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Impeccable history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs.
Enthusiastic Teaching Assistant /Substitute with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Valor Academy Of Ohio
09.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Office Manager
Valor Academy Of Ohio
03.2021 - Current
- Maintained daily student attendance.
- Documented attendance, grades and test scores to update permanent records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed new student enrollment and current student re-enrollment.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Prepared reports to assist leaders with state compliance guidelines.
- Streamlined office operations for increased efficiency with organized filing systems and electronic records management.
- Assisted in the development of a positive school environment by greeting parents, students, and staff with professionalism and enthusiasm.
- Bolstered parent-teacher relationships through effective scheduling of conferences, meetings, and events.
- Supported administrative staff with daily tasks such as photocopying materials, entering data into databases, and answering phone calls.
- Safeguarded confidential student information by maintaining secure files and adhering to privacy regulations.
- Enabled timely communication between parents and teachers through the efficient distribution of newsletters and notices.
- Aided in maintaining a safe learning environment through monitoring visitor access and issuing visitor passes when necessary.
- Maintained an accurate inventory of office supplies to ensure uninterrupted day-to-day operations within the school office setting.
- Promoted prompt resolution of issues by serving as a liaison between administrators, teachers, parents, students when necessary.
- Facilitated smooth transitions for new students by providing registration assistance and preparing orientation materials upon enrollment.
- Enabled better decision-making processes for administrators through diligent record-keeping and generation of detailed reports on attendance trends or disciplinary incidents as needed.
- Ensured timely completion of required documentation such as IEPs, 504 plans, and progress reports by providing clerical support to the special education team.
- Assisted in maintaining an up-to-date school calendar by inputting important dates and events into the electronic scheduling system.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Medical Receptionist
Phoenix Physical Therapy
03.2016 - 11.2016
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Adaptive Behavioral Specialist
St. Vincent School
10.2015 - 11.2015
- Developed positive relationships with students, fostering trust and encouraging growth in social skills.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.
- Reduced instances of classroom disruptions through proactive behavioral interventions.
- Supported students with emotional and behavioral disorders by creating tailored coping strategies.
- Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
- Collaborated with educators to create a supportive learning environment for all students.
- Facilitated social skills groups, enabling improved peer interactions and conflict resolution abilities.
- Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
- Actively monitored student progress using data-driven methods, ensuring appropriate modifications were made when necessary.
- Maintained accurate and confidential records of assigned students.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Mental Health Support Worker
Pomegranate Health Systems
07.2013 - 10.2014
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Documented client progress in confidential files.
Instructional Assistant
Millennium Community School
10.2001 - 05.2003
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Maintained safety and security by overseeing students in recess environments.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
Education
Psychology
Columbus State Community College
Columbus, OHAssociate of Applied Science - Psychology
Central State University
Wilberforce, OHAssociate of Applied Science - Medical Assisting
Kaplan College - Columbus
Columbus, OH05.2008
High School Diploma -
Northland High School
Columbus, OH06.1994
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Phone Etiquette
- Scheduling appointments
- Maintaining files
- Typing Speed
- Proofreading
- Student Assistance
- Meeting Preparation
- Attendance Tracking
- File Maintenance
- Written Communication
- Policy Enforcement
- Student Recordkeeping
- Multitasking and Time Management
- Fast Learner
- Critical Thinking
- Clear Communication
- Office Administration
- Document and File Management
- Customer and client relations
- Documentation and Recordkeeping
- Data Entry
- Microsoft Office
- Database entry
- Confidentiality and Data Protection
- Administrative Procedures
- Employee Communications
- Editing and proofreading
- High Volume Phone Inquiries
- Social media knowledge
- Research and Analytical Skills
- Electronic Records Management
- Order Placement
Certification
Substitute License (1 year)
Timeline
Substitute Teacher
Valor Academy Of Ohio
09.2023 - Current
Office Manager
Valor Academy Of Ohio
03.2021 - Current
Medical Receptionist
Phoenix Physical Therapy
03.2016 - 11.2016
Adaptive Behavioral Specialist
St. Vincent School
10.2015 - 11.2015
Mental Health Support Worker
Pomegranate Health Systems
07.2013 - 10.2014
Instructional Assistant
Millennium Community School
10.2001 - 05.2003
Psychology
Columbus State Community College
Associate of Applied Science - Psychology
Central State University
Associate of Applied Science - Medical Assisting
Kaplan College - Columbus
High School Diploma -
Northland High School
Substitute License (1 year)
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