Karla McClendon

• Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
• Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
• Assisted clients in defining project goals, creating a roadmap for success by developing tailored strategies and plans.

• Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Conducted thorough research to stay updated on industry trends and best practices, providing informed recommendations to clients.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Enhanced route efficiency by optimizing collection schedules and daily routes.
• Increased customer retention through consistent adherence to pickup schedules and prompt issue resolution when necessary.
• Improved customer satisfaction rates with timely pickups and professional communication.
• Supported team cohesion by fostering open communication among coworkers, management, and dispatch personnel.
• Assisted in training new sanitation drivers, promoting a culture of safety and efficiency.
• Facilitated positive relationships between the company and local municipalities through active participation in community events or educational programs related to sanitation services.
• Safeguarded public health by adhering to strict cleanliness standards during waste collection and transport processes.
• Achieved reduced accident rates by practicing defensive driving techniques and maintaining a heightened awareness of road conditions.
• Collaborated with dispatchers to address route changes or concerns, streamlining operations for increased productivity.

Assisted clients in defining project goals, creating a roadmap for success by developing tailored strategies and plans.

• Streamlined processes and implemented organizational systems to increase efficiency and productivity.
• Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
• Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
• Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.

• Facilitated positive relationships between the company and local municipalities through active participation in community events or educational programs related to sanitation services.
• Educated customers on proper waste separation techniques, resulting in higher recycling percentages for the community overall.
• Increased customer retention through consistent adherence to pickup schedules and prompt issue resolution when necessary.
• Reduced landfill waste by promoting recycling initiatives within the community.