Karla M. Diaz
Hawthorne,CA
Summary
Organized student currently pursuing a career whom is seeking to play a vital role in establishing growth for the organization. Well versed in forming long lasting relationships, human resources, medical terminology, customer service, data entry, medical settings, and marketing. Hard work is proven not only written.
Overview
6
6
years of professional experience
Work History
Front Office Administrator
UCLA Health
Marina Del Rey, CA
07.2024 - Current
- Serve as a liaison between staff/admin and outpatients to help maintain a therapeutic atmosphere by providing support. Communicate medical terminology between physicians, medical staff, administration. and patients.
- Register patients by verifying patients' insurance information, demographics, and preferred pharmacies.
- complete clinical protocols through appointment making, telephone technique, communication, and scheduling.
- Generate customer service skills, answer and screen incoming calls while providing appropriate information/ practice of clinic.
- Verify and obtain that all proper medical documents are completed, collected, and entered to patients chart via MCCS.
Certified Nursing Assistant / Team Lead
Harbor Occupational Center
La Habra, CA
03.2024 - 07.2024
- Performing administrative tasks with admissions and discharges
- Monitored, conveyed, and tracked patient information to charge nurse to optimize treatment and care
- Evaluated patients to identify any new wounds, symptoms, or behavioral concerns
- Provided immediate assistance to emergencies and routine care
- Assisted feeding patients, bed mobility, transfers, personal hygiene, and showers
Human Resources Assistant
Hacor Inc
08.2022 - 03.2023
- Performing administrative tasks pertaining to various topics within the Human Resources Department
- Onboarding and recruiting, positional changes, salary changes, temporary staffing agencies, the Employment Development Department(EDD), and workplace investigations were my day to day priorities
- Translated statements pertaining to workplace personnel investigations
- Preparing evaluations for new, existing, and annual hires reports
- Processing personnel action forms, terminations, drug screens, and any paperwork that needed immediate attention
- Providing support to the payroll department including extra day forms, vacation forms, sick forms, exempt employees, and new hire packages
- Updating Indeed, Facebook, Classificado, Korean radio, Korean Newspaper for vacant positions
- Selecting and performing interviews in different languages
- Performing orientation for new hires in different languages
- Processing, updating, and filing I-9's and background checks
Customer Service Representative
01.2019 - 01.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Perform various tasks from various departments including but not limited to billing, accounting, CFO, and side projects
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered questions, resolved or escalated issues to management personnel to satisfy customers
- Educated customers about billing, payment processing and support policies and procedures
- Investigated and resolved customer inquiries and complaints quickly
Education
Bachelor of Arts - Communication
California State University
Long Beach05-2022
Certified Nursing Assistant -
EduTrack
BLS - Basic Life Support -
Skills
- Data Gathering
- Medical Terminology
- Qualitative research
- Account management
- Print advertising
- Performance management
- Team building
- Employee relations
- Examinations/assessments
- Schedule management
- Written communications
- Human resources
- Calendar management
- Payroll and accounts payable and receivable
- Leadership and supervision
References
- Armando Raya, PSR - Marina Del Rey (323)-671-8856
Timeline
Front Office Administrator
UCLA Health
07.2024 - Current
Certified Nursing Assistant / Team Lead
Harbor Occupational Center
03.2024 - 07.2024
Human Resources Assistant
Hacor Inc
08.2022 - 03.2023
Customer Service Representative
01.2019 - 01.2020
Bachelor of Arts - Communication
California State University
Certified Nursing Assistant -
EduTrack
BLS - Basic Life Support -
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