Karla Melendez
Houston,TX
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
7
7
years of professional experience
Work History
General Manager
TitleMax Finance
Houston, TX
12.2022 - 01.2025
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Designed sales and service strategies to improve revenue and retention.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
General Manager, Administration
Farmers Insurance Agency
Houston, TX
04.2021 - 12.2022
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided administrative support to executive-level management teams.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed all incoming calls, emails and other correspondence in a professional manner.
- Developed service and sales strategies to improve retention and revenue.
Logistics Coordinator
CDI Energy Products
Houston, TX
02.2018 - 05.2020
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Checked items into computer system, printed labels and directed to storage locations.
Education
High School Diploma -
Northbrook High School
Houston05-2012
Skills
- Communication skills
- Proficient in Outlook
- Vendor relationships
- Budget coordination
- Workflow planning
- Advertising and marketing
- Sales
- Staff training and development
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
TitleMax Finance
12.2022 - 01.2025
General Manager, Administration
Farmers Insurance Agency
04.2021 - 12.2022
Logistics Coordinator
CDI Energy Products
02.2018 - 05.2020
High School Diploma -
Northbrook High School
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