Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist
Karla Mendez

Karla Mendez

Rockville,MD

Summary

Dynamic professional with strong organizational skills and a proven track record at SAMU First Response. Expert in managing front desk operations and enhancing client communication. Adept at data entry and time management, streamlining processes to improve efficiency. Recognized for fostering relationships and training new team members to elevate service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

SAMU First Response
06.2022 - Current
  • Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
  • Coordinated communication between clients and medical response teams, enhancing service delivery.
  • Maintained patient confidentiality while handling sensitive information and documentation.
  • Assisted in organizing training sessions for new volunteers, improving onboarding processes.
  • Responded to inquiries via phone and email, providing accurate information promptly.
  • Supported event planning efforts for community outreach initiatives, fostering relationships with local organizations.
  • Monitored office supplies inventory, ensuring availability for daily operations without interruption.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Coordinator's Assistant

TJX Companies
08.2021 - 10.2025
  • Assisted in coordinating schedules and meetings for team members.
  • Supported project management by organizing documentation and tracking deadlines.
  • Facilitated communication between departments to ensure information flow.
  • Managed office supplies inventory, ensuring availability of essential resources.

Merchandiser

Goodwill Store
03.2023 - 10.2024
  • Organized merchandise displays to enhance visual appeal and improve customer engagement.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels.
  • Assisted in pricing and tagging items to ensure compliance with store policies.
  • Monitored sales trends and adjusted product placements to maximize visibility and sales potential.
  • Trained new staff on merchandising standards, promoting consistency in store presentation.
  • Conducted regular inspections of merchandise to maintain quality standards and remove damaged items.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.

Party Host

Chuck E Cheese
05.2018 - 08.2020
  • Coordinated and executed engaging birthday parties for diverse groups, ensuring a memorable experience for guests.
  • Managed party logistics, including setup, activities, and clean-up to maintain a seamless flow of events.
  • Facilitated interactive games and activities, promoting teamwork and enjoyment among participants.
  • Collaborated with kitchen staff to ensure timely food service during events, enhancing guest satisfaction.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Planned parties according to customer specifications.
  • Decorated and set tables in accordance with party themes and age groups.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.

Education

Richard Montgomery High School’s
Rockville, MD
06.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Certification

CPR

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Merchandiser

Goodwill Store
03.2023 - 10.2024

Receptionist

SAMU First Response
06.2022 - Current

Coordinator's Assistant

TJX Companies
08.2021 - 10.2025

Party Host

Chuck E Cheese
05.2018 - 08.2020

Richard Montgomery High School’s

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