Karla Mendoza
Houston,TX
Summary
Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer.Highly knowledgeable in completing tasks quickly and offering friendly service.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time.Passionate about always greeting people Dependable in subway successful providing fast, high-quality customer service to guests in a fast good. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management and always having a smile on face so others can be motivated when there not at there best. Expert in subway prepares food, mixes ingredients and maintains clean food prep areas. In-depth knowledge of various cooking equipment. Outstanding customer service and communication skills and ready to start working and learn more and do my job.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Nx Media Inc
Karla Mendoza
08.2023 - 11.2023
- Streamlined call center operations by implementing effective communication strategies.
- Provided exceptional customer service through active listening and empathetic problem-solving techniques.
- Delivered consistent quality service by adhering to company policies and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked in a office receiving emails/calls
- Giving packages to ups or fedex
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Subway
Karla Mendoza
06.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed food safety practices and sanitation guidelines.
- Removed trash and cleaned kitchen garbage containers.
- Trained new staff on food preparation and safety procedures.
- I have my food handler certification
Education
High School Diploma -
Eisenhower High School
Houston, TX06.2023
Skills
- Relationship Building
- Good Telephone Etiquette
- Self-Directed
- Active Listening
- Organization
- Supervision and leadership
Certification
- PT - Phlebotomy Technician
- Food Handler
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Nx Media Inc
Karla Mendoza
08.2023 - 11.2023
Subway
Karla Mendoza
06.2022 - 07.2023
High School Diploma -
Eisenhower High School
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