Karla Menendez
Granada Hills,CA
Summary
Personable, dedicated and energetic. Hardworking and committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Deeply passionate about health and wellness with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Reliable and quick-learning team player with effective communication skills. Detail oriented and always ready to help team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Holly Hunt
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Pricing, stock and product details information
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Entrepreneur
Oavie Oats
02.2021 - Current
- Determined business plan, mission statement, and vision.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched new product lines successfully through comprehensive planning, strategy and research.
Personal Assistant/Private Nanny
Family Business
03.2014 - 05.2021
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Transported children to and from activities using personal or family vehicle.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Taught children basic life skills, manners and personal hygiene.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Certified Health Coach
Wellness
09.2017 - 11.2020
- Assisted clients in finding new ways to inspire healthier habits.
- Maintained records of clients' health progress and compared to health goals.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
- Conducted initial patient assessment and analysis, prepared patient charts and performed pre-admissions processing.
Inventory Associate
Printing Company
06.2010 - 12.2010
- Managed inventory storage in clean and organized fashion.
- Completed physical inventory counts each month.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
High School Diploma -
Colegio Santa Maria
Santa Ana, El Salvador10.2008
Skills
- Objective and Beginner's mind
- Business Operations Understanding
- Customer Service
- Project Management
- Reading Comprehension
- Organization Skills
- Strategic Planning
- Social Perceptiveness & Sensory Intelligence
- Microsoft Outlook, Excel, Word and Power Point
- Complex Problem-Solving
- Writing & Communication skills
- Leadership
- Empathy and service orientation
- Heightened Creativity
Certification
- Certified Holistic Health Coach. - IIN
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Receptionist
Holly Hunt
09.2022 - Current
Entrepreneur
Oavie Oats
02.2021 - Current
Certified Health Coach
Wellness
09.2017 - 11.2020
Personal Assistant/Private Nanny
Family Business
03.2014 - 05.2021
Inventory Associate
Printing Company
06.2010 - 12.2010
High School Diploma -
Colegio Santa Maria
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