Karla Mercado

Customer Service Skills:

Communication Skills

• Clear, concise, and friendly verbal and written communication.

• Active listening to understand the customer’s issue fully.

• Ability to explain solutions in simple terms.

2. Empathy

• Understanding and relating to the customer’s feelings.

• Showing that you care about their experience and concerns.

3. Patience

• Staying calm when dealing with frustrated or confused customers.

• Taking the time to guide them without rushing.

4. Problem-Solving

• Quickly identifying the issue and providing effective solutions.

• Thinking creatively when standard solutions don’t work.

5. Product Knowledge

• Deep understanding of the company’s products or services.

• Being able to answer questions and troubleshoot confidently.

6. Positive Attitude

• Staying upbeat and helpful even in tough situations.

• Leaving the customer with a good impression of the brand.

7. Time Management

• Balancing efficiency with quality of service.

• Handling multiple requests without dropping the ball.

8. Adaptability

• Adjusting your approach to different customer personalities and issues.

• Being open to changes in procedures or tools.

9. Conflict Resolution

• Handling complaints or escalations professionally.

• Turning negative experiences into positive outcomes.

10. Tech Savviness (for digital roles)

• Using customer service platforms (like Zendesk, Freshdesk).

• Navigating online tools and databases efficiently.

* Engage & build a relation with the customer on purchasing items

• Remote

Seasonal Position to help help other Supervisors.

Top Chat Specialist Skills:

1. Excellent Written Communication

• Clear, professional, and grammatically correct writing.

• Ability to mirror the customer’s tone (formal, casual, empathetic, etc.).

2. Typing Speed & Accuracy

• Fast typing (usually 40–60+ WPM) without errors.

• Multitasking between chats while maintaining quality.

3. Active Reading & Comprehension

• Quickly understanding customer issues by reading context.

• Avoiding miscommunication or repetitive questioning.

4. Empathy & Emotional Intelligence

• Expressing empathy through text.

• Understanding unspoken customer frustration or needs.

5. Problem-Solving Ability

• Identifying the root cause of issues.

• Offering quick and effective resolutions.

6. Multitasking

• Handling multiple chats at once without sacrificing quality.

• Using support tools (like CRM or knowledge bases) simultaneously.

7. Technical Proficiency

• Familiarity with chat platforms (e.g., Intercom, Zendesk Chat, LiveChat).

• Navigating help desk software, internal systems, or shortcuts efficiently.

8. Time Management

• Responding promptly within expected timeframes.

• Managing backlog or chat queues calmly and professionally.

9. Adaptability

• Adjusting tone and support based on the customer’s mood or urgency.

• Learning new tools or procedures quickly.

10. Product Knowledge

• Deep understanding of the service/product to provide accurate answers.

• Linking or quoting helpful resources in real-time.

Temporary Agency Skills:

1. Adaptability

• Quickly adjusting to new roles, environments, and team dynamics.

• Thriving in fast-paced or unfamiliar settings with little training.

2. Time Management

• Showing up on time and completing tasks efficiently.

• Balancing multiple assignments or changing schedules as needed.

3. Communication Skills

• Clear, professional interaction with supervisors, team members, and clients.

• Asking the right questions to clarify tasks and expectations.

4. Professionalism

• Representing the agency positively at all placements.

• Maintaining a strong work ethic, positive attitude, and reliable attendance.

5. Problem-Solving

• Troubleshooting basic issues without needing constant supervision.

• Learning quickly to resolve common challenges in different roles.

6. Administrative or Technical Skills

• Familiarity with office software, data entry, filing, phones, or customer service tools (depending on assignment).

• Comfortable learning new systems on the fly.

7. Customer Service

• Providing friendly, helpful support in customer-facing roles.

• Handling questions, complaints, or issues with patience and tact.

8. Teamwork

• Working collaboratively in new or temporary teams.

• Supporting long-term employees and integrating easily into workflows.

9. Attention to Detail

• Carefully following instructions, especially when tasks or expectations vary from one job to another.

• Minimizing errors in short-term projects or data-heavy tasks.

10. Confidentiality & Integrity

• Respecting the privacy of client companies and any sensitive information handled.

• Keeping a high standard of ethical conduct on every assignment.

General Merchandise Skills at Target:

1. Product Stocking & Inventory Management

• Unloading trucks and stocking shelves.

• Ensuring products are in the correct locations and well-presented.

• Performing backroom organization and inventory counts.

2. Planogram Execution

• Following visual merchandising plans (planograms).

• Setting end caps, promotional displays, and seasonal transitions accurately.

3. Attention to Detail

• Keeping shelves neat, faced, and fully stocked.

• Identifying and correcting pricing or signage errors.

4. Customer Assistance

• Helping guests locate items or suggesting alternatives.

• Answering questions about product availability or store layout.

5. Use of Technology

• Operating handheld devices (MyDevice) for locating items, pricing, and inventory.

• Using Target’s systems to complete tasks efficiently.

6. Time Management

• Completing daily tasks within scheduled timelines.

• Prioritizing tasks during high-traffic or busy times.

7. Team Collaboration

• Communicating with other departments (like fulfillment or sales floor).

• Supporting team goals and assisting with cross-functional tasks when needed.

8. Safety & Compliance

• Following safety procedures when handling merchandise or using equipment.

• Ensuring the sales floor is safe, clean, and accessible for guests.

Extras: Cash register when help needed, guest services and fulfillment

Sales Consultant Skills:

1. Customer Engagement & Needs Assessment

• Actively engaging with customers to understand their needs and preferences.

• Offering tailored product recommendations to drive sales and enhance satisfaction.

2. Product Knowledge

• Maintaining in-depth knowledge of merchandise across multiple categories.

• Explaining features, benefits, and comparisons to help customers make informed decisions.

3. Visual Merchandising

• Ensuring product displays are appealing and aligned with promotional goals.

• Executing planograms to drive traffic and support seasonal campaigns.

4. Sales & Upselling

• Identifying opportunities to upsell and cross-sell complementary items.

• Meeting or exceeding sales goals through consultative techniques.

5. Inventory Awareness

• Monitoring stock levels and communicating product availability.

• Coordinating with stock teams to fulfill customer needs promptly.

6. Relationship Building

• Building trust and rapport with customers for repeat business.

• Following up on special requests or product holds to ensure satisfaction.

7. Team Collaboration

• Working closely with team members and other departments to deliver a seamless customer experience.

• Contributing to team sales goals and floor coverage.

8. Point-of-Sale & Tech Proficiency

• Processing transactions accurately and efficiently.

• Using handheld devices and POS systems to assist with inventory and customer inquiries.

Sales Associate Skills – Bealls Outlet

1. Customer Service Excellence

• Greeting and assisting customers with a friendly and helpful attitude.

• Answering questions, locating items, and providing product information.

2. Cash Handling & POS Operation

• Processing sales, returns, and exchanges accurately using the register.

• Handling cash, credit, and gift card transactions with attention to detail.

3. Merchandising & Stocking

• Restocking shelves and ensuring merchandise is organized and properly displayed.

• Following visual presentation guidelines to keep the store clean and inviting.

4. Loss Prevention Awareness

• Monitoring fitting rooms and sales floor to reduce shrink.

• Following company procedures to ensure store safety and security.

5. Product Knowledge

• Understanding current promotions, sales, and featured items.

• Assisting customers in making informed purchase decisions.

6. Team Collaboration

• Working with co-workers to meet sales and operational goals.

• Supporting other departments or areas as needed.

7. Time Management

• Completing daily tasks efficiently, including opening/closing duties.

• Prioritizing responsibilities during busy or high-traffic periods.

8. Adaptability

• Handling a fast-paced retail environment with professionalism.

• Adjusting to changing tasks, merchandise flow, and store needs, Inventory stock and requisition new stock