Karla Miller
Wickliffe,OH
Summary
Dynamic Residential Property Manager with K & D Management LLC, skilled in enhancing tenant relations and streamlining rent collection processes. Achieved high tenant satisfaction through proactive communication and effective resident retention programs. Expertise in property inspections and a commitment to maintaining safe, welcoming environments fostered community engagement and reduced delinquency rates.
Overview
21
21
years of professional experience
Work History
Residential Property Manager
K & D Management LLC
04.2004 - 09.2025
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Planned special events such as lotteries, dedications and project tours.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Education
No Degree - Business Administration
Lakeland Community College
Willoughby, OHSouth High
Willoughby, OH05-1972
Skills
- Resident relations
- Property inspections
- Rent collection
- Property management expertise
Timeline
Residential Property Manager
K & D Management LLC
04.2004 - 09.2025
No Degree - Business Administration
Lakeland Community College
South High
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