Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Molinar

Bernalillo,NM

Summary

I graduated from Bernalillo High School in the year 2016. I am an experienced service worker with exceptional interpersonal skills. Reliable, punctual and work well under pressure. Along with those skills, I am fluent in the English and Spanish languages, and experienced with customer interactions. I am also a flexible person who excels in a fast-paced environment looking for a position with growth opportunities. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges.

Overview

6
6
years of professional experience

Work History

Teller

Nusenda Credit Union
Albuquerque, NM
09.2020 - Current
  • Answer member inquiries regarding account balances, and transaction history.
  • Process member transactions promptly, minimizing wait times.
  • Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learn about member's financial needs, established trust and optimized sales opportunities resulting in quality member service.
  • Educate member's on use of banking website and mobile apps.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Receive loan and credit card payments and sending funds to correct destinations.
  • Establish rapport with member's to increase satisfaction and loyalty.
  • Maintain friendly and professional member interactions.
  • Stock supplies for members and personal teller station.
  • Recognize needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Balance staff and vault at end of day.
  • Train new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Adhere to dual control processes and audited cash drawers to reduce losses.
  • Maintain up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Greet and welcomed members with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Answer member questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Comply with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Properly processed deposits, withdrawals and payments.
  • Support, train, and encourage employees to actively cross-sell financial institution service and product offerings.
  • Assign and distribute workflow to support efficient and effective front line operations.
  • Received loan and utility payments, sending funds to correct destinations.
  • Complete Annual Courses and all assigned tasks in a timely manner.
  • Researched and resolved member issues on personal savings, checking and line of credit accounts.
  • Ask appropriate questions in order to prevent fraud, that can result in a loss to the Credit Union.
  • File all required contacts and route to proper destinations. (i.e. CTR's SAR's, Vehicle Titles)

Manager

Security Finance
Bernalillo, NM
03.2018 - 08.2020
  • As a Manager at Security Finance I maintained records of all loans, including associated fees and payment dates.
  • Worked in a fast-paced environment and was able to manage office efficiently.
  • Tax Preparation
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated loan documents and provided timely approval or denial decisions.
  • Handled collection calls in a professional manner.
  • Solicited customers for renewals.
  • Ensured all paperwork including contract were read clearly.
  • Ensured compliance with all loan regulations.
  • Provided written and verbal evaluations for each staff member.
  • Provided exceptional customer service through phone and in person.
  • Made cash deposits when necessary.

Representative & Manager

MetroPCS Authorized Dealer
Bernalillo, NM
06.2016 - 03.2018
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Designated as team lead at conventions to promote products and company branding.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Exceeded established sales goals and increased client retention.
  • Provided basic technical support resolving issues for clients on variety of company products.

Shift Manager

Blake's Lotaburger
Bernalillo, New Mexico
09.2015 - 05.2016
  • As a Shift Manager at Blake's Lotaburger, I consistently provided friendly guest service and heartfelt hospitality. Promptly and sympathetically handled guest concerns and complaints. Operated sales register quickly and efficiently
  • Maintained high standards of customer service during high-volume, fast- paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Assembled food orders while maintaining appropriate portion control
  • Strictly followed all cash (cash handling), security, inventory and labor policies and procedures
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work
  • Performed all position responsibilities accurately and in a timely manner
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Education

High School Diploma -

Bernalillo High School
2016

Skills

  • Fluent in English
  • Fluent in Spanish
  • Adaptable to Changing Conditions
  • Fast learner
  • Proactive and Focused
  • Opening and Closing Procedures
  • Coaching and Mentoring
  • Cash Handling
  • Interpersonal Skills
  • Verbal and Written Communication
  • Payment Processing
  • Maintaining Required Compliance
  • Microsoft Office
  • Outlook
  • Meeting Production Goals
  • Energetic and Enthusiastic
  • Cash Drawer Balancing
  • Goal Attainment
  • Employee Support
  • Multi-tasker
  • Product and Service Understanding
  • Regulatory Compliance
  • Discrepancy Resolution
  • Proactive and Focused
  • Banking Products and Services

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Teller

Nusenda Credit Union
09.2020 - Current

Manager

Security Finance
03.2018 - 08.2020

Representative & Manager

MetroPCS Authorized Dealer
06.2016 - 03.2018

Shift Manager

Blake's Lotaburger
09.2015 - 05.2016

High School Diploma -

Bernalillo High School

Similar Profiles

CREATE PROFILE
Karla Molinar