Karla Mondragon
Cincinnati,OH
Summary
Adaptable professional with experience handling tax returns, spreadsheets, and filings for local, state, and federal agencies. Strong attention to detail, organizational skills, and confidentiality support accurate work and efficient office operations. Bilingual Spanish-English support strengthens client service and communication.
Overview
2
2
years of professional experience
Work History
TrueCut Construction
New Richmond, Ohio
10.2024 - 04.2026
- Negotiated terms of contracts with clients, ensuring that all parties were in agreement.
- Communicated regularly with clients regarding changes in scope or timeline of projects.
- Promoted a high level of customer service to maintain client satisfaction.
- Resolved disputes between workers regarding wages or working conditions in a timely manner.
Tax Preparer
Liberty Tax Service
Hamilton, OH
11.2023 - 11.2025
- Reviewed client documents for accuracy and missing information.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Finalized and processed paperwork with local, state and federal government authorities.
- Organized paperwork for efficient review by senior staff members.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Resolved client tax issues by investigating discrepancies and implementing corrective actions.
- Provided exceptional customer service, addressing client concerns and questions promptly.
Education
High School Diploma -
Lakota West High School
West Chester, OH05-2017
Skills
- Document review and government filings
- Attention to detail
- Data entry and file organization
- Appointment scheduling
- Problem solving
- Flexibility and adaptability
- Dependability and responsibility
- Organizational skills
- Bilingual in Spanish and English
- Organizational skills
- bilingual Spanish/english
Timeline
TrueCut Construction
10.2024 - 04.2026
Tax Preparer
Liberty Tax Service
11.2023 - 11.2025
High School Diploma -
Lakota West High School