Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Montoya

Forest Hill Tx

Summary

Dynamic sales associate with a proven track record at GOECM, excelling in customer service and technical support. Adept at conflict resolution and maintaining strong product knowledge, I ensure accurate order fulfillment and foster lasting customer relationships. Skilled in processing transactions and diagnosing diesel engine issues, I thrive in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

GOECM
11.2023 - Current
  • Organized and labeled inventory items daily to maintain accurate stock levels and efficient workflow.
  • Matched customer orders with available units from multiple vendors to ensure timely and accurate fulfillment.
  • Communicated with carriers to coordinate efficient pickup and delivery schedules.
  • Processed customer returns promptly; inspected returned products and updated inventory records accordingly.
  • Assisted walk-in customers with part inquiries, product selection, and sales of heavy diesel units and components.
  • Collected payments through various methods and ensured accurate transaction processing.
  • Provided technical support by explaining symptoms and diagnosing common issues related to diesel units.
  • Handled customer phone inquiries, offering expert guidance and troubleshooting assistance.
  • Maintained a strong knowledge of diesel engine systems and related parts to support customer needs effectively.

Optician

Sams Club
05.2022 - 10.2023
  • Greeted customers and provided personalized assistance in selecting eyeglass frames, lenses and contacts based on their needs and preferences.
  • Collaborated with insurance companies to verify patient coverage and ensure eligibility for vision benefits.
  • Educated patients on lens options, coatings, and pricing to support informed purchasing decisions.
  • Maintained organized patient records and processed transactions accurately.
  • Accurately read and interpreted customer prescriptions to recommend suitable lens and frame combinations.
  • Built lasting customer relationships through attentive service and follow-ups.

Education

High School Diploma -

Oscar Dean Wyatt
Fort Worth
06-2022

Skills

  • Strong active listening skills to fully understand customer needs and concerns
  • Skilled in de-escalating tense situations and calming upset customers with empathy and professionalism
  • Conflict resolution and problem-solving under pressure
  • Clear and patient communicator, both in-person and over the phone

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Sales Associate

GOECM
11.2023 - Current

Optician

Sams Club
05.2022 - 10.2023

High School Diploma -

Oscar Dean Wyatt

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