Karla Morales
Reno,NV
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
BARTENDER/ SERVER
Schaffer's Mill Golf, Lake And Ski Resort
06.2023 - Current
- Serviced members with food and beverages requests in a timely, professional, and friendly manner.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared drinks, served them and developed a strong knowledge of the menu
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
TEAM LEAD SERVER
Bourbon Pub by Michael Mina
01.2022 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established menu knowledge in order to ensure proper response to any questions our customer may had about our food and beverages.
- Ensured proper presentation and preparation of food and beverage in an appealing way
- Resolved complaints quickly and efficiently while keeping the customer's best interests in mind.
- Recommended wine pairing with dishes and performing wine service on the table.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
IN ROOM DINING SERVER
Ritz Carlton Lake Tahoe
05.2021 - 12.2021
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Ensured proper handling and storage of food items by adhering to established guidelines for food safety.
- Participated in ongoing training sessions to remain current on industry trends and best practices.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
LEAD LINE COOK
Squaw Creek Resorts By Hyatt Coorporation
04.2020 - 07.2021
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
RETAIL SUPERVISOR
Britt Shop Peru
03.2017 - 03.2020
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
SOCIAL WORK VOLUNTEER
ONG Cambiando Vidas Peru
01.2016 - 12.2016
- Supported children in foster care placements, monitoring their progress and assisting with transitions between homes as necessary.
- Increased community awareness of available social services by conducting informative workshops and presentations.
- Enhanced client well-being by providing emotional support and guidance during difficult times.
- Developed strong rapport with clients, establishing trust and open communication to better address their needs.
Education
Marketing
SAN IGNACIO DE LOYOLA INSTITUTE
12.2019
Certification - Methodology to teach English
INSTITUTO CULTURAL PERUANO NORTEAMERICANO ICPNA
01.2016
High School Diploma -
NUESTRA SENORA DE BELEN HIGH SCHOOL
01.2014
Skills
- Detail-oriented
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Hospitality service expertise
- Team training and development
- Sales expertise
- Wine knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BARTENDER/ SERVER
Schaffer's Mill Golf, Lake And Ski Resort
06.2023 - Current
TEAM LEAD SERVER
Bourbon Pub by Michael Mina
01.2022 - 01.2024
IN ROOM DINING SERVER
Ritz Carlton Lake Tahoe
05.2021 - 12.2021
LEAD LINE COOK
Squaw Creek Resorts By Hyatt Coorporation
04.2020 - 07.2021
RETAIL SUPERVISOR
Britt Shop Peru
03.2017 - 03.2020
SOCIAL WORK VOLUNTEER
ONG Cambiando Vidas Peru
01.2016 - 12.2016
Marketing
SAN IGNACIO DE LOYOLA INSTITUTE
Certification - Methodology to teach English
INSTITUTO CULTURAL PERUANO NORTEAMERICANO ICPNA
High School Diploma -
NUESTRA SENORA DE BELEN HIGH SCHOOL
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