Work History
Education
Skills
Languages
Timeline
AccountManager
Karla Moran Sanchez

Karla Moran Sanchez

Missouri City,Texas

Work History

Spanish Teacher

Spanish Schoolhouse
03.2023 - Current
  • Created safe and nurturing learning environment for preschoolers.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Organized and supervised large and small group activities.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Hostess

Perry Steak House
Sugar Land, Tx, Texas
03.2015 - 08.2015
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Front Desk Receptionist

Fitness Connection
Missouri City, TX
11.2010 - 10.2011
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Stored guest valuables in safe and individual boxes for security.
  • Collected room deposits, fees and payments.
  • Checked members into gym by scanning badges.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Updated social media accounts with new posts to engage current and prospective members.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Interacted with vendors to purchase and set up equipment and services.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Associate of Science -

Houston Community College
Houston, TX
05.2018

High School Diploma -

Lawrence E Elkins High School
Missouri City, TX
08.2008 - 05.2011

Skills

  • Time Management
  • Guest Greeting
  • Phone Inquiries
  • Billing and Payment Processing
  • Customer Preferences
  • Microsoft Word
  • Good Communication Skills
  • Reservation Management
  • Table Assignment Management
  • Warm and Welcoming
  • Menu Memorization
  • Guest Greeting and Seating
  • High-Volume Dining
  • Multi-Line Telephone Systems
  • Good Communication Skills
  • Call Answering and Routing
  • Maintaining Guest Records
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Special Requests
  • Client Satisfaction
  • Data Entry and Database Software

Languages

Spanish
Native or Bilingual

Timeline

Spanish Teacher

Spanish Schoolhouse
03.2023 - Current

Hostess

Perry Steak House
03.2015 - 08.2015

Front Desk Receptionist

Fitness Connection
11.2010 - 10.2011

High School Diploma -

Lawrence E Elkins High School
08.2008 - 05.2011

Associate of Science -

Houston Community College
Karla Moran Sanchez