Karla Morante
Wappingers Falls
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional.
Overview
12
12
years of professional experience
Work History
Retail Manager
Chestnut group
New Paltz
02.2016 - Current
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff, fostering a positive team environment.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Developed staff schedules.
- Resolved customer inquiries and complaints, promoting a strong customer service culture.
- Perform store audits, oversee cash handaling , and payroll processes to keep location running smothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Hired, trained.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Ensured compliance with safety regulations in accordance with company policy.
- Work in a fast paced, managing multiple projects or tasks simultaneously.
Cashier
Florys Mobile
Mahopac
07.2014 - 05.2016
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area and displays.
- Handled cash, credit, and digital payment transactions accurately.
- Resolved customer complaints promptly to enhance satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
Education
Leadership Academy
Brooklyn, NYSkills
- Visual merchandising
- Inventory management
- Payroll administration
- Cash handling
- Staff training
- Store operations
- Problem solving
- Budget leadership
- Employee scheduling
- Attention to detail
- Adaptability and Time Management
Languages
Spanish
Native/ Bilingual
A1
Accomplishments
- On 2018, 2021 and 2022 I won best territory manager. Manager of the year on 2022. Merchandise award on 2024.
Timeline
Retail Manager
Chestnut group
02.2016 - Current
Cashier
Florys Mobile
07.2014 - 05.2016
Leadership Academy