Karla Moreno
Bilingual Victim Advocate/Case Manager
Irving,TX
Summary
Invested Case Manager dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Child Abuse and Domestic Violence. Respectful and compassionate professional offering 7-year background serving the Non-Profit community by providing guidance for clients.
Overview
7
7
years of professional experience
Work History
Bilingual VOCA Case Manager
CitySquare L.A.W
Dallas , TX
02.2021 - Current
- Provide comprehensive case management services to participants
- Responsible conducting intake and assessment, developing individualized short- and long-term plans
- Maintains neighbor files to include referrals and counseling progress
- Provide crisis management and intervention
- Develop partnerships and network with community agencies, services, and providers
- Worked alongside marketing and development team to create social media content
- Coordinating service referrals
- Conduct parenting workshops for assigned program participants on a monthly basis
- Help to resolve issues and develop solutions for continued success
- Work closely with staff members, interns and volunteers to identify and access services and resources to help each participant meet their individual needs
- Maintain current documentation and records of case management services as well as statistical data required by program.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Bilingual Family Advocate
Dallas Children’s Advocacy Center
Dallas, TX
01.2018 - 11.2020
- Provide support, resource information and referrals about human services and the rights of crime victims to members of DCAC multidisciplinary team or directly to the child victim or non-offending family members
- Assist with client emergencies, burial funds and DCAC Clothes Closet
- Provide client education regarding purpose of investigation, prosecution and treatment by meeting with families following Forensic Interview
- Coordinate with Volunteer Coordinator and/or Development Department to obtain resources from other community agencies
- Provide, in conjunction with therapist and linkage with other service agencies, assistance with access to services such as protective orders, housing, public assistance, domestic violence intervention, and transportation
- Assist families with case management and crisis intervention
- Support families in waiting areas by providing childcare, behavior management, and crisis intervention as necessary
- Administer initial assessments with families to determine further needs
- Provide court readiness and accompaniment
- Attend community meetings and interface with professionals in the field of child abuse, social services and victim’s rights
- Manage client participation in Holiday Giving, Back to School Drive, Summer Camp and other DCAC client events.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Supervisor Administrative Team
Dallas Children’s Advocacy Center
Dallas, TX
12.2016 - 01.2018
- Supervision of 7 administrative assistants
- Cross train between administrative peer group to provide support services to a variety of departments
- Handle scheduling needs as they pertain to specific departments, including but not limited to scheduling of clients for forensic interviews, therapy, and support services; scheduling of transportation; maintenance of on-call schedule; and scheduling and coordination of department meetings
- Work with development team- event planning/fundraisers/and continuous relationship building with community donors
- Work with Crimes Against Children’s Conference committee
- Provide interpretation services to staff, clients and partners as needed
- Prepared detailed documents and reports in adherence administrative processes.
- Must be able to run reports as needed
- Schedule meetings and coordinate logistics, including ordering food, collection and distribution of materials, and setup/breakdown of meeting space
- Cross-train between administrative peer group to provide support services to a variety of departments
- Worked within a multidisciplinary team
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provide support to the Education Department in community training
- Establish/coordinate the Interpreter Certification for Bilingual staff that developed into a state wide training opportunity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Executive Administrative Assistant
FitCorp USA
Carrollton, TX
03.2016 - 12.2016
- Assist company president with various clerical assignments and projects
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assist in marketing campaigns and tasks
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Maintain/schedule meetings and activities for executives, managers, and company calendar
- Assist with special event planning
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Seamlessly interacted with colleagues to plan and complete special projects.
Marketing Assistant Director
Kids
Garland , TX
06.2014 - 05.2015
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created innovative strategies to drive provider engagement.
- Demonstrate solid project management skills, including critical ability to coordinate and balance multiple projects in time-sensitive manner
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
- Collaborated with designers and editorial team on marketing materials.
- Performed general office duties, including insurance verification, responding to request for information,
- Assisting in authorization of new patients, as well as making sure process is in compliance with state regulations
- Translating documents to Spanish
- Performed Radio/TV Interviews
Education
Certified Interpreter -
Translation Interpretation Network
Ft. Worth 04.2015
International Marketing - International Marketing
University of Monterrey
Monterrey Mexico2008
Skills
- 100% Proficient Microsoft Office Suite (Excel, Word, Outlook, Power Point, Publisher)
- Key 70 word per minute
- Excellent Verbal and Written Communication Skills
- Professional Translation/Interpreter- Certified by TIN Translation a program by Catholic Charities
- Event Coordination Experience
- Have training in the following:
- Completed FA 101, 201 and 301 required by CAC of Texas
- Social Media, Digital Safety & Kids: What's New, What's Now, What's Next?
- Integrating Sexual Health Practices
- B's of Child Physical Abuse: Bruises, Burns, Bones, Bellies, and Brains
- PTSD: Where We Are and Where We Are Headed
- Sex Offenders: What Judges, Lawyers, Investigators and Child Advocates Should Know
- Bias Awareness and Socialization
- Engaging with Child Sex Trafficking Victims
- Physical Abuse Investigations
Languages
Spanish
Native or Bilingual
Timeline
Bilingual VOCA Case Manager
CitySquare L.A.W
02.2021 - Current
Bilingual Family Advocate
Dallas Children’s Advocacy Center
01.2018 - 11.2020
Supervisor Administrative Team
Dallas Children’s Advocacy Center
12.2016 - 01.2018
Executive Administrative Assistant
FitCorp USA
03.2016 - 12.2016
Marketing Assistant Director
Kids
06.2014 - 05.2015
Certified Interpreter -
Translation Interpretation Network
International Marketing - International Marketing
University of Monterrey
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