Karla Munguia
Encino
Summary
Operations professional with extensive experience in optimizing processes and improving operational efficiency. Highly organized with strong focus on team collaboration and achieving results. Known for adaptability and reliability, with expertise in resource management and workflow optimization.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
MDR Pharmaceutical Care
08.2020 - Current
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Implemented new software solutions to automate routine tasks.
- Developed comprehensive reports to inform management decisions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Administrative Assistant
UCLA Health
08.2018 - 08.2020
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Used CareConnect to schedule appointments for doctor visits and procedures.
Administrative/Marketing Assistant
MDR Pharmaceutical Care
10.2015 - 08.2018
- Personal Assistant to both VP and Director of Sales
- Design and create marketing collateral for sales meetings, trade shows and company sales force
- Collaborated with design, development and QA teams to build promotional products
- Coordinate marketing conferences, such as Pacific Coast Reproductive Society and In Vitro Fertilization and Embryo Transfer Conference
- Operate new product and content releases
- Manage marketing budget and process all grant/payment requests
- Receive and screen a high volume of internal and external communications
- Create, update and compound Rx forms, formulation sheets, CE certificates, flyers
- Oversee and manage all Naturally Smart Vitamin wholesale orders
- Conduct and operate electronic email/fax systems, such as jblast, get-response, constant contact and mailchimp
- Manage daily office operations and maintenance of equipment
- Self taught and trained all staff including upper management on new phone system for both locations
- Completed quarterly and yearly audits
Education
LVN - Nursing
American Career College
CAHigh School Diploma -
Bishop Alemany High School
Mission Hills, CA01.2010
Skills
- Operations management
- Employee supervision
- Staff training and development
- Logistics coordination
- Project management
- Performance tracking
- Training and mentoring
- Business development
Timeline
Assistant Operations Manager
MDR Pharmaceutical Care
08.2020 - Current
Administrative Assistant
UCLA Health
08.2018 - 08.2020
Administrative/Marketing Assistant
MDR Pharmaceutical Care
10.2015 - 08.2018
High School Diploma -
Bishop Alemany High School
LVN - Nursing
American Career College
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