Hi, I’m
Karla Munoz Payan
Thornton,CO
Summary
Hospitable individual with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
18
years of professional experience
Work History
Chipotle Mexican Grill
Service Leader
07.2006 - Current
Job overview
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
Panda Express
Crew Member
01.2015 - 08.2017
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Jefferson High SchoolEdgewater, CO
High School Diploma
05.2009
Skills
- Multitasking
- Time management
- Problem-solving
- Exceptional communication
- Customer service
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Timeline
Crew Member
Panda Express
01.2015 - 08.2017
Service Leader
Chipotle Mexican Grill
07.2006 - Current
Jefferson High School
High School Diploma
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