Karla Murrillo
Stockton,CA
Summary
Experienced in Accounting courses to further advancing my career to the next level. Goal oriented, knowledgable and capable of managing multiple projects and consistently meeting deadlines under pressure.
Overview
12
12
years of professional experience
Work History
Program Assistant
Housing Authority of the County of San Joaquin
Stockton, CA
03.2019 - Current
- providing clerical support to department staff, including answering incoming calls, routing calls, greeting visitors, answering questions from residents and work order processing
- Effective in greeting customers and resolve questions
- Generate, close and scan work orders
- Effective in reviewing, coding, and processing invoices on paysan
- batch money orders and deliver to management and accounting
- Post sales and services charges and rent payments in Yardi system
- Data entry in Yardi
- Receive and process mailing
- Generating and delivering annual housekeeping inspection letter to residents
- Monitors unit vacancies including preparing move in and out reports.
- Accounts receivables
- Creating and delivering pest control letters
- Assists department staff in preparing, examining, checking, and verifying and program and statistical reports, work orders and resident files for completeness, accuracy, computation, and clarity.
Assistant Manager
Rent A Center
Stockton, CA
05.2016 - 01.2018
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Ablility to communicate with customers, vendors, and team members
- Batch payments and process delivery to the bank
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Eco Thift
Stockton
12.2014 - 05.2016
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Ability to communicate and adapt to new situations
- Maintained areas of the store is clean and organized
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Taqueria Los Compadres
Stockton , C
03.2012 - 11.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Arts - Accounting
San Joaquin Delta College
Stockton, CA01-2015
High School Diploma -
Lincoln High School
Stockton, CA 06-2014
Skills
- Creative Problem-Solving
- Effective in customer services with residents, management, vendors, and team members
- Driven and Outgoing
- Multitasking and Organization
- Knowledge of analyzing ledgers and processing invoices
- Knowledge in Excel, Microsoft, Yardi/Payscan and outlook
- Ability to train others
- Quick learner
- Ability to follow oral and written instruction
- Calculating accurately
Languages
Spanish
Native/ Bilingual
Timeline
Program Assistant
Housing Authority of the County of San Joaquin
03.2019 - Current
Assistant Manager
Rent A Center
05.2016 - 01.2018
Cashier
Eco Thift
12.2014 - 05.2016
Cashier
Taqueria Los Compadres
03.2012 - 11.2014
Associate of Arts - Accounting
San Joaquin Delta College
High School Diploma -
Lincoln High School
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