Karla Najera
Colorado City,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Taco star
Colorado Springs, CO
08.2012 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Operated cash register to process cash, check, and credit card transactions.
- Performed variety of duties related to food service.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
High School Diploma -
Tesla Educational Opportunity School
Colorado Springs, CO05-2013
Skills
- Information Security
- Talent Development
- Schedule Coordination
- Report Preparation
- Interpretation skills
- [Language] Fluency
- Verbal Communication
- Customer service expertise
- Customer relations understanding
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Manager
Taco star
08.2012 - Current
High School Diploma -
Tesla Educational Opportunity School
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