Summary
Overview
Work History
Education
Skills
Timeline
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Karla Napoles

Hialeah,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Specialist

Tienda Conns Home Plus
02.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.

Sales Associate

Tienda Conn’s Home Plus
06.2023 - 02.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Patient Care Home

Talia Homes
11.2022 - 05.2023
  • Transported patients to appointments as necessary while ensuring safety precautions were always maintained during travel times.
  • Ensured proper hygiene practices were followed by assisting patients with bathing, grooming, dressing, and other personal care tasks as needed.
  • Reduced hospital readmission rates by closely monitoring patient conditions after discharge and coordinating follow-up care with healthcare professionals as needed.
  • Monitored vital signs regularly, accurately documenting changes and reporting concerns to appropriate medical personnel promptly.

Education

Licenciatura - Higiene Y Epidemiología

Julio Trigo
Cuba
07.2021

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Advanced Communication

Timeline

Specialist

Tienda Conns Home Plus
02.2024 - Current

Sales Associate

Tienda Conn’s Home Plus
06.2023 - 02.2024

Patient Care Home

Talia Homes
11.2022 - 05.2023

Licenciatura - Higiene Y Epidemiología

Julio Trigo

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Karla Napoles