Karla Navarro

• Prepared monthly reports detailing financial performance data, such as revenue growth and expenses incurred.
• Developed marketing plans to promote vacant units through various channels, such as online listings, or print media ads.
• Completed lease applications and verifications, notifying prospects of results.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
• Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
• Drafted and monitored budgets for overall maintenance and operations.

· Led property presentations to showcase amenities to prospective tenants and offered valuable information regarding major features, resulting in new leases.

· Promoted high level of customer service and assistance by greeting clients, responding to concerns, and quickly resolving issues.

· Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.

· Used conflict resolution skills to quickly resolve issues among residents.

Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals

• Ensure adherence to all financial responsibilities, fair housing laws, and human resource policies.
• Protect client's investment by conducting final inspections of apartment-homes, charging for damages, preparing final account statements, and collecting any fees owed after resident moves out.
• Audit all leases, renewals, transfer, and move-out files for accuracy, adherence, and uniformity of data.
• Handle resident complaints and expedite maintenance requests. and escalate critical issues to property manager to ensure immediate resolution.

• Provided professional and consistent Concierge service to Residents, visitors and contractors.
• Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced.
• Rectified volatile situations quickly through active listening and effective communication.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Provided business solutions for Small Businesses offered merchant cash advances, small business loans, SBA loans, equipment Financing, factoring and supervised projects with external sales developers, increasing the volume of applications and closed businesses.
• Implemented new registration and information flow systems between departments to obtain loan offers and approvals in less than 24 hours.
• Executed Sales Strategies and captured new prospects, evaluated the volume of loans, line of credit among the other services provided and identified and solved problems to enhance management and business direction.
• Recruited, trained and developed administrative team to support corporate growth and objectives.

• Processed service for all countries of the world, offered visas and passports processing often in as little as 24 hours for business trips.
• Worked with clients in obtained visas and passports and other travel documents in timely manner.
• Interacted with government agencies and consulates to facilitate and expedite visas and passports processes.