Karla Negron
Deltona,FL
Summary
Experienced in a high-volume, customer-focused environment with exceptional communication and customer service skills. Proven ability to resolve complex issues while maintaining composure under pressure. Seeking to transition into a new field to leverage strong problem-solving and multitasking abilities. Extensive experience as a knowledgeable and dedicated customer service professional. Solid team player with an outgoing and positive demeanor. Skilled at building rapport with clients, motivated to maintain customer satisfaction, and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Passionate about developing relationships, cultivating partnerships, and growing businesses.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Bank of America
09.2024 - 12.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Streamlined call flow processes for more efficient response times and increased productivity.
Data Entry
Crane Institute of America LLC
04.2024 - 05.2024
- Improved warehouse efficiency with accurate inventory tracking and data entry tasks.
- Streamlined dealership accounting processes by implementing efficient data entry and organization methods.
- Reduced manual data entry errors by introducing automation tools and software solutions.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Followed data entry protocols, rules and regulations.
- Completed data entry and filing to keep records updated for easy retrieval.
- Performed routine data entry or document management.
Server
John Knox Village
04.2023 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized services
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
Online Grocery Associate
Walmart
06.2022 - 04.2023
- Company Overview: Walmart Supercenter
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders
- Enhanced the online shopping experience for customers with timely order processing and communication
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business
- Collaborated with team members to streamline the order process, resulting in improved productivity
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Helped customers locate products and checked store system for merchandise at other sites
- Consistently met deadlines and quality goals for accuracy and timeliness
- Worked productively with customers to meet order requirements and service expectations
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Walmart Supercenter
Education
Diploma - Cosmetology
Daytona State College
Daytona Beach, FL05.2024
High School -
University High School
Orange City, FL05.2022
Skills
- Bilingual
- Customer Engagement
- Flexible scheduling
- Task prioritization
- Inventory management
- Product knowledge
- Computer literacy
- Attention to detail
- Quality control
- Multitasking capabilities
- Teamwork and collaboration
- Adaptability to change
- Customer service excellence
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Bank of America
09.2024 - 12.2024
Data Entry
Crane Institute of America LLC
04.2024 - 05.2024
Server
John Knox Village
04.2023 - 06.2023
Online Grocery Associate
Walmart
06.2022 - 04.2023
Diploma - Cosmetology
Daytona State College
High School -
University High School
Similar Profiles
Sabien Brown Jr.Sabien Brown Jr.
Business Banking Centralized Specialist at Bank of AmericaBusiness Banking Centralized Specialist at Bank of America
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
ROSEMARY LOPEZROSEMARY LOPEZ
Customer Service Representative at Bank of AmericaCustomer Service Representative at Bank of America
Yara JovineYara Jovine
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Jonathan PopowJonathan Popow
Fire Alarm Installation and Service Technician at Century Fire Protection LLCFire Alarm Installation and Service Technician at Century Fire Protection LLC