KARLA NUNEZ
New York,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture, and problem-solver dedicated to streamlining operations to promote organizational efficiency. Developed independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Store Manager
APM Monaco
07.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback, focused on team collaboration, performance, and efficiency for mutual success.
- Approved regular payroll submissions for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented CRM strategies establishing strong relationships with loyal clients resulting in recurring revenue.
- Coordinated with Area Manager and Executive director towards strategies for brand visibility.
Assistant Store Manager
APM Monaco
10.2020 - 07.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed inventory count every quarter of business year.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervisor
APM Monaco
09.2019 - 10.2020
- Understand budget management: boutique monthly budget and targets, petty cash, expense reports and bi-monthly bank deposits
- Staff schedule management and roster.
- Participated on periodical meetings with fellow boutique’s managers and executive director for networking.
- Mentored newly hired employees on operation and sales strategies training.
Senior Sales
APM Monaco
05.2019 - 09.2019
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Perform management activities on POS, such as receiving shipments and products transfers from store to Head Office and fellow boutiques, same as product returns to factory.
- Shaped sales approaches to individual clients, through CRM structure, facilitating relationships with customers towards revenue.
- Developed skills towards visual merchandising for monthly floor rotation followed by structured guidelines.
Sales Associate
APM Monaco
01.2016 - 05.2019
- Responsible of sales and customer service.
- Manage maintaining compelling jewelry display designs as part of Visual Merchandising, motivating customers engagement through clienteling and stimulating sales activity.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked display to maintain product availability and store appearance.
Advertising Assistant
Piensa
06.2015 - 06.2016
- Assisted creative panel for publicity and art.
- Assisted on social media network management.
- Assisted on production and implementation of events posters, flyers and marketing materials.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Arts - Fine Arts And Communication Design
The New School | Parsons School of Design
New York, NY05.2024
Associate of Arts - Graphic Design
Miami Dade College
Miami, FL07.2019
High School Diploma -
Colegio Serafin De Asis
Santo Domingo, Dominican Republic06.2016
Microsoft Office Specialist (MOS) -
Colegio Serafin De Asis
Santo Domingo, Dominican Republic05.2016
Skills
- Customer Service
- Staff Management
- Leadership
- Visual Merchandising
- Bilingual: Spanish and English
- Passionate and self-driven motivated
- Committed and Hardworking
Timeline
Store Manager
APM Monaco
07.2021 - Current
Assistant Store Manager
APM Monaco
10.2020 - 07.2021
Supervisor
APM Monaco
09.2019 - 10.2020
Senior Sales
APM Monaco
05.2019 - 09.2019
Sales Associate
APM Monaco
01.2016 - 05.2019
Advertising Assistant
Piensa
06.2015 - 06.2016
Bachelor of Arts - Fine Arts And Communication Design
The New School | Parsons School of Design
Associate of Arts - Graphic Design
Miami Dade College
High School Diploma -
Colegio Serafin De Asis
Microsoft Office Specialist (MOS) -
Colegio Serafin De Asis
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