Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Karla Odegaard

Esko,MN

Summary

Dynamic administrative professional with a proven track record at Safe Harbor Inc., adept at file maintenance and administrative support. Leveraged an outgoing personality to enhance office operations and team coordination. A quick learner, I excel in optimizing office efficiency and supply management.

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

6
6
years of professional experience

Work History

Receptionist

The Pillars of Hermantown
Hermantown, MN
03.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Office Assistant

Safe Harbor Inc.
Duluth, USA
01.2020 - 07.2023
  • Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
  • Greeted visitors in a professional manner and provided assistance when necessary
  • Performed data entry tasks with accuracy in paper filing
  • Performed faxes of confidential employee and client information and documents
  • Assisted with reorganizing group homes information books of clients documentation for current employee use
  • Kept a clean office and took leadership in office set up

Office Clerk

Sitio LLC.
Esko, USA
05.2022 - 08.2022
  • Performed data entry tasks into filing cabinets
  • Organized office operations and procedures, including filing systems, and record keeping
  • Welcomed and greeted customers

Audit Assistant

Holiday Gas Stations
Duluth, USA
05.2018 - 01.2020
  • Counted shelf products on sales floor and backrooms of each Holiday gas station
  • Communicated effectively with team members
  • Performed analytical reviews of Gas Station information, identified discrepancies, and accounted for missing products whether it was due to customers stealing or employees not tracking products with vendors
  • Validated whether products were missing from store or hidden in store spots where employees misplaced
  • Traveled with team/crew as corporate employees
  • Communicated with store managers and district managers of each store to find solutions to missing product or products that weren't marked correctly in the stores system

Education

High School Diploma -

Denfeld High School
Duluth, MN
01-2015

Skills

  • File Maintenance
  • Scheduling
  • Administrative Support
  • Supply Management
  • Outgoing personality
  • Quick learner
  • Data Entry
  • Basic math skills
  • Excellent customer service
  • Event preparation
  • Bookkeeping
  • Call handling
  • Calendar Management
  • Inventory Management
  • Meeting planning
  • Clerical Support
  • File Management
  • Office Management
  • Multitasking and prioritization
  • Meticulous and organized
  • Strategic Planning
  • Documentation And Reporting
  • Scheduling appointments
  • Mail handling
  • Mail distribution
  • Information Protection
  • Positive and professional
  • Professional Demeanor
  • Security awareness
  • Document Management
  • Office equipment operations
  • Greeting and Seating Clients
  • Recordkeeping and bookkeeping
  • Organization skills
  • Time Management
  • Performance Improvement
  • Multi-line telephone skills

Personal Information

Title: Receptionist

References

References available upon request

Timeline

Receptionist

The Pillars of Hermantown
03.2024 - Current

Office Clerk

Sitio LLC.
05.2022 - 08.2022

Office Assistant

Safe Harbor Inc.
01.2020 - 07.2023

Audit Assistant

Holiday Gas Stations
05.2018 - 01.2020

High School Diploma -

Denfeld High School

Similar Profiles

CREATE PROFILE
Karla Odegaard