Karla Olvera
Dalton,GA
Summary
Dynamic Client Service Representative with a proven track record at Health One Alliance, excelling in client issue resolution and database management. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. Committed to achieving goals and driving results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Representative
Health One Alliance
Dalton, GA
09.2023 - Current
- Assisted clients in navigating health insurance options and benefits enrollment.
- Contributed to team meetings by sharing insights on client needs and feedback.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Maintained customer records in the database system.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Participated in training sessions and workshops related to customer service best practices.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Facilitated communication between providers and internal teams to resolve issues.
Beauty Advisor
Ulta Beauty Inc.
Dalton, GA
09.2022 - 09.2023
- Maintained product displays and ensured inventory accuracy on sales floor.
- Collaborated with team members to create promotional events for new launches.
- Participated in training sessions to enhance product knowledge and customer engagement skills.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Trained new staff on effective merchandising techniques and store layout optimization.
- Built product displays and placed appropriate signage for merchandise.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Trained new employees on company policies, procedures, and job duties.
- Supervised and led employees to maintain productivity and customer service levels.
Beauty Advisor
Sally's Beauty Supply
Dalton, GA
03.2022 - 08.2022
- Provided exceptional customer service to enhance client satisfaction and retention.
- Provided product information and recommendations based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Coahulla Creek High School
Dalton, GA05-2021
Skills
- Database management
- Client issue resolution
- Conflict resolution
- Data verification
- Claims processing
- Documentation review
- Verbal communication
- Multitasking capacity
- Time management
- Call center experience
- Healthcare industry
- Insurance verification
- Task prioritization
- Goal-oriented mindset
Certification
- ServSafe Food Handler
Languages
Spanish
Professional
Affiliations
- Volunteered at multiple fund raisers within the community to raise money for cancer treatment.
Timeline
Client Service Representative
Health One Alliance
09.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
09.2022 - 09.2023
Beauty Advisor
Sally's Beauty Supply
03.2022 - 08.2022
High School Diploma -
Coahulla Creek High School
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