Karla Ortega Montenegro
Albany,OR
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
08.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Remained focused, calm and professional during peak rush hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Brand Associate
Old Navy, Gap
10.2020 - 07.2022
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Conducted consumer surveys and analyzed purchasing trends.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Executed signage and markdown processes to meet productivity and pricing standards.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reviewed order data to verify transactions and shipping dates.
- Worked fast to meet assigned daily picking quotas.
Salad Bar Attendant
Sizzlers Restaurant
06.2019 - 04.2020
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Trained new staff on food preparation and safety procedures.
- Complied with safety standards while handling food and buffet equipment.
- Monitored food temperature, discarding items not stored correctly.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
Bachelor of Science - Elementary Bilingual Education
Oregon State University
Corvallis, OR06.2026
Skills
- Good Communication Skills
- Customer Service and Assistance
- Time Management Skills
- Money Handling
- Product and Service Sales
- Teamwork and Collaboration
- Persuasive Selling
- Sales Expertise
- Guest Relations
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
08.2021 - Current
Brand Associate
Old Navy, Gap
10.2020 - 07.2022
Salad Bar Attendant
Sizzlers Restaurant
06.2019 - 04.2020
Bachelor of Science - Elementary Bilingual Education
Oregon State University
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