Karla Ortiz
Chicago,IL
Summary
Dynamic Certified Clinical Medical Assistant with extensive experience at Advocate Lutheran General Hospital, excelling in patient care and electronic medical records management. Proven ability in vital signs monitoring and EKG administration, coupled with exceptional customer service skills. Committed to maintaining HIPAA compliance while enhancing patient experiences through efficient communication and care coordination.
Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Advocate Lutheran General Hospital
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Document Management Specialist
Lurie Children's Hospital Of Chicago
03.2022 - 11.2024
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Implemented a robust version control system, eliminating confusion arising from outdated or duplicate documents.
- Reduced lost or misplaced documents with meticulous record-keeping and tracking systems.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintains electronic medical records, paper chart records, microfiche, microfilms and CD roms. Reconciles discharged patient records from inpatient and surgical service unit.
- Prepares and converts paper documents into electronic images using electronic scanning technology.
- Updates patient information in the computer as needed.
- Excellent customer service skills.
- Maintains daily workflow performance statistic.
- Ability to work independently with minimal guidance.
- Strong computer skills to include proficiency in Microsoft Windows, Word, and Excel, OnBase and Epic.
- Answers telephones promptly providing a high level of customer service.
- Prior experience with electronic health records preferred.
Patient Service Representative
Advocate Lutheran General Hospital
11.2022 - 05.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Engaged with patients to provide critical information.
Education
Health Sciences
Ultimate Medical Academy
Clearwater, FL08-2022
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Phlebotomy techniques
- Specimens collection and processing
- Medical terminology
- CPR
- Electronic medical records
- Customer service
- EKG
- Holter Monitor
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSoftware
OnBase
Epic
Microsoft Word
Outlook
Muse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Clinical Medical Assistant
Advocate Lutheran General Hospital
05.2024 - Current
Patient Service Representative
Advocate Lutheran General Hospital
11.2022 - 05.2024
Document Management Specialist
Lurie Children's Hospital Of Chicago
03.2022 - 11.2024
Health Sciences
Ultimate Medical Academy
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