Karla Ortiz

Results-driven professional with leadership experience as a Shift Manager at PLS Check Cashing and current experience as a Lead Production Specialist in the mailroom at Bank of America. Skilled in team leadership, production operations, cash handling, customer service, and conflict resolution in fast-paced environments. Bilingual communicator who works effectively in group settings, builds strong relationships with customers and coworkers, and enjoys positive human interaction. Recognized for improving workflow efficiency, training team members, maintaining accuracy, and supporting high levels of customer and operational satisfaction. Strong organizational, multitasking, and problem-solving abilities with a proven commitment to teamwork, communication, and productivity.

*Cook County health*

Although my professional background has primarily been in financial services and production operations, my experience has prepared me well for the responsibilities of a Medical Records Technician. In my current role as a Lead Production Specialist at Bank of America and previous leadership experience at PLS Check Cashing, I have developed strong organizational, administrative, and customer service skills in fast-paced environments that require accuracy, confidentiality, and attention to detail. I am experienced in handling sensitive information, managing multiple tasks efficiently, working collaboratively with team members, and communicating professionally with customers and staff. My ability to adapt quickly to new systems, maintain high quality standards, and support efficient daily operations makes me confident in my ability to contribute successfully to Cook County Health while providing respectful and professional patient support.