Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karla Orzabal

Houston,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreen's Pharmacy
10.2019 - Current
  • Assisted Pharmacist in th preparation of medication through mixing, compounding, counting pills and labeling bottles confirming to HIPPA regulations
  • Traveled throughout the state to safely administer COVID-19 vaccinations and monitor for any immediate adverse reaction
  • Performed COVID-19 nasal/nasopharyngeal testing to confirm positive result and initiated proper precautions were taken
  • Resolved issues in billing and prescription information by communication with physicians and insurance companies
  • Coordinated complex administrative functions pertaining to inventory management, data maintenance/reporting
  • Mentored new employees and facilitated their training to become proficient in pharmacy operations
  • Monitored inventory and completed replenishment orders and overstock returns
  • Cultivated and maintained strong relationships with co-workers in the pharmacy and other departments
  • Entered patient and insurance data with a peak of 125 entries per day, achieving an accuracy rate of 99%.

Pharmacy Operations Manager

Walgreen's Pharmacy
03.2022 - 08.2023
  • Managed pharmacy team of 10 in filling over 6000 prescriptions per week, customer/patient counseling, integration of immunization and other patient care services
  • Oversaw day to day pharmacy operations, including budgeting, inventory management, staff training and development, hiring/firing decisions, and vendor relations
  • Monitored and evaluated the quality and effectiveness of patient care provided by pharmacy staff
  • Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
  • Maintained prescription and quality assurance records in compliance with state and federal regulations
  • Provided immunization services which added a significant amount of new customers and profit to the store
  • Resolved third party rejections and assisted in the resolution of prior authorizations by using CoverMyMeds
  • Assisted patients with COB and split billing issues and accurately applied manufacturer coupons.
  • Protected customer/patient rights, and responsible for insuring HIPAA regulations.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Pharmacy Technician

Walgreen's Pharmacy
10.2017 - 10.2019
  • Greeted customers and assisted with their questions and issues via phone and in person both in and out of the pharmacy areas, obtained information for new prescriptions while maintaining customer/patient confidentiality
  • Properly filled and dispensed an average of 500 to 800 prescriptions per day
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
  • Performed tasks, such as filing, answering phones, and operating cash register and maintaining prescription records
  • Performed trouble shooting for customers with insurance issues to resolve problems.

Data Entry Intern

Enbridge
08.2017 - 08.2018
  • Maintained accuracy while entering high-volume data into designated fields.
  • Identified and corrected data entry errors using established quality control methods.
  • Safeguarded data accessibility through effective file management and organization.
  • Achieved daily production quotas through consistent workflow prioritization.
  • Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
  • Minimized data loss risks by backing up completed work daily.

Education

Bachelor of Science - Human Resource Development

University of Houston
Houston, Texas

Skills

  • Solid pharmacological knowledge about brand and generic drugs, controlled substances, and medical terminology
  • Effective written and verbal communication skills
  • Demonstrated critical thinking, reasoning & problem-solving abilities in a demanding environment
  • Ability to interact with management and other external personnel on significant matters
  • Result orientated, analytical, decisive, and initiative-taker
  • High energy, well organized and prioritizes work effectively
  • Computer literacy, proficient in pharmacy software such as Intercom Plus, CoverMyMeds and Microsoft Office application
  • Bilingual in English/Spanish
  • Medicare and Medicaid process

Certification

  • Texas State Board of Pharmacy, Certified Immunization Administration, 12/01/20
  • Texas State Board of Pharmacy, Certified Pharmacy Technician (PTCB), 09/01/19

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
03.2022 - 08.2023

Senior Pharmacy Technician

Walgreen's Pharmacy
10.2019 - Current

Pharmacy Technician

Walgreen's Pharmacy
10.2017 - 10.2019

Data Entry Intern

Enbridge
08.2017 - 08.2018

Bachelor of Science - Human Resource Development

University of Houston

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Karla Orzabal