Karla Padilla
Costa Mesa,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
18
18
years of professional experience
Work History
front office receptionist
pure dermatology
11.2024 - Current
- Manages phones, screens call to determine information that is needed, confirms and reschedules appointments
- Manage the appointment calendar efficiently, scheduling and rescheduling appointments as needed to accommodate clients' preferences and availability
- Coordinate with medical and aesthetic providers to ensure seamless treatment sessions, prepare treatment rooms, assist with numbing, and assist with any necessary documentation
- Submit authorizations to insurance companies for reimbursement
- Collect payment for medical and cosmetic services.
owner
M&k aquatic services, llc.
11.2021 - Current
- Build customer relationships
- Meet with potential leads and offer onsite quotes
- Developed a maintenance route
- Marketing the business
- Planning, budgeting, purchasing of products for jobs
- Execute jobs in a timely and efficient manner.
office manager
gasparre chiropractic
06.2006 - Current
- Interact verbally with high volume of patients daily
- Effectively multi-tasked throughout the day to ensure task completion while maintaining customer service as a priority
- Managed patient expectations and bring problems to resolution in a timely manner
- Verifying medical insurance, billing insurance, collection copayments, sending out invoices, collections, providing receipts, setting up payment plans
- Appeal underpaid medical claims
- Scheduling patients.
Office manager/project manager
aqualife ponds
06.2019 - 10.2021
- Check email communication, check phone for customers queries, dispatch jobs for the maintenance and construction team
- Sale services to new and potential clients
- Generate estimates for current and new customers, and potential jobs
- Verify all the employee hours to submit to payroll
- Create inventory log for the stockroom
- Create contracts for jobs, collect deposits, order material and schedule jobs.
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.2005
Skills
- Fluent bilingual Spanish speaker
- Team player
- Critical thinker
- Problem solver
- QuickBooks
- Chiro 8000
- Report Master
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Problem-solving skills
- Time Management
- Building Relationships
Timeline
front office receptionist
pure dermatology
11.2024 - Current
owner
M&k aquatic services, llc.
11.2021 - Current
Office manager/project manager
aqualife ponds
06.2019 - 10.2021
office manager
gasparre chiropractic
06.2006 - Current
High School Diploma -
Estancia High School
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