Karla Padilla
Lexington,KY
Summary
Highly organized administrative support professional with proven experience managing front desk operations and improving overall office efficiency. Recognized for reliability, adaptability, and a strong commitment to supporting team objectives in fast-paced environments. Brings excellent communication skills, attention to detail, and a welcoming demeanor that helps maintain smooth, positive workplace operations.
Overview
4
4
years of professional experience
Work History
Receptionist / Assistant
Heather A Hadi, ESQ
06.2024 - Current
- Managed front desk operations, ensuring prompt and courteous service to all visitors.
- Assisted in scheduling appointments, coordinating with various departments for optimal efficiency.
- Developed and maintained filing systems for efficient document retrieval and organization.
- Handled incoming calls, directing inquiries to appropriate personnel while maintaining professionalism.
Sales Associate
Boost Mobile
08.2023 - 06.2024
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Organized promotional displays according to company guidelines.
- Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted with customer requests and answered questions to improve satisfaction.
Server
Taco Time
10.2022 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Bookstore Associate
Ecampus
07.2021 - 08.2022
- Assisted customers with finding books and other products in store.
- Stocked shelves with new arrivals and restocked items as needed.
- Prepared shipping labels for online orders that were ready for shipment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Lafayette High School
Lexington, KY05.2021
Skills
Executed exceptional customer service by addressing inquiries and resolving issues promptly
Education and Training
other
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Receptionist / Assistant
Heather A Hadi, ESQ
06.2024 - Current
Sales Associate
Boost Mobile
08.2023 - 06.2024
Server
Taco Time
10.2022 - 01.2023
Bookstore Associate
Ecampus
07.2021 - 08.2022
High School Diploma -
Lafayette High School