Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

KARLA PAGAN

nj

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

VP Deposit Operations Manager

ConnectOne Bank
Union, NJ
07.2016 - Current
  • Oversees daily activities of departments such as Check Adjustments, Check Fraud, Wire Transfers, Dormant Accounts/Escheatment Reporting, Merchant RDC, Exceptions Processing, Research and other adjustments and General Ledger Reconciliations.
  • Created and established procedures that improved operational efficiency across the department.
  • Monitored department internal controls to protect assets against loss while ensuring compliance with applicable laws and regulations.
  • Identified opportunities for process automation that increased productivity levels.
  • Provides leadership during times of organizational change by managing transitions effectively.
  • Creates monthly reports detailing department activities volumes and performance metrics.
  • Conducts audits of internal controls related to deposit operations activities.

VP Deposit Operations Manager

BCB Community Bank
Bayonne
12.2000 - 07.2016
  • Performs direct supervision of operations staff, including coordination of duties and coverage in all related areas
  • Completes and assures audit compliance and procedure quality control; ensures the department is in compliance with established Bank policies, procedures and state and federal regulations
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary
  • Determine staffing requirements, and interview; hire and train new employees
  • Applies superior and appropriate customer service and follow through with customers and employees
  • Assists other departments and branches in resolving operational inquiries and providing staff support; participates in various projects assigned by executive management
  • Responsible to oversee timely completion of department related duties such as: ATM Card processing, Internet Banking, Returns, Exceptions, Adjustments, Disputes, RDC, Cash Management, Dormancy/Escheatment, Levies, Subpoenas, reports and other research
  • Participates in the investigation/correction of errors upon customers' request, according to customer and bank records
  • Maintain and submits required internal reports and general ledgers to head of departments as required.
  • Cultivated relationships with key stakeholders, including customers, vendors, and partners.

Education

Associate Degree in Business Management -

Berkeley College
04.2016

Skills

  • Bilingual - English - Spanish
  • Well versed in various FIS applications / platforms
  • Team member of four bank mergers
  • Operations Management
  • Great interpersonal and communication skills
  • Bookkeeping
  • Procedure Implementation
  • Operations Oversight

Languages

Spanish
Professional

References

References available upon request.

Timeline

VP Deposit Operations Manager

ConnectOne Bank
07.2016 - Current

VP Deposit Operations Manager

BCB Community Bank
12.2000 - 07.2016

Associate Degree in Business Management -

Berkeley College

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KARLA PAGAN