Karla Palma
Chicago,IL
Summary
Detail-oriented Medical Assistant skilled in EMR documentation, patient education, and collaborative healthcare delivery. Committed to enhancing clinic workflow and ensuring high-quality patient care. Dedicated Medical Assistant with expertise in patient intake and vaccination administration. Strong communicator known for attention to detail and problem-solving abilities, contributing to efficient clinic operations and positive patient experiences. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
year of professional experience
5
5
Certifications
Work History
Elderly Caregiver
Private Home
Chicago, Illinois
01.2025 - Current
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Assisted with daily living activities to promote independence and comfort.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Provided companionship and emotional support to enhance well-being.
- Engaged clients in social activities to encourage mental stimulation.
- Collaborated with family members to discuss care plans and preferences.
- Maintained cleanliness and organization of living spaces for safety.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported clients to doctor appointments or other necessary outings.
Medical Assistant
IWS Family Health
Chicago, Illinois
09.2024 - Current
- Provided comprehensive clinical and administrative support across Women's Health, Pediatrics, and Family Medicine within a single multi-specialty location.
- Performed patient intake, including vitals, medical history, and accurate EMR documentation.
- Administered vaccinations and immunizations following age-specific and specialty protocols.
- Conducted EKGs, specimen collection, lab preparation, and assisted with in-office procedures.
- Assisted providers with specialty-specific procedures in women’s health, pediatric, and family practice settings.
- Entered and updated patient data, referrals, and test results to ensure accurate records.
- Managed patient callbacks, relayed provider instructions, and followed up on labs and results.
- Scheduled appointments, coordinated referrals, and supported clinic workflow, and patient flow.
- Delivered patient education and maintained compliance with safety, infection control, and clinic policies.
Externship MA
NIMAA- IWS
Chicago, Illinois
09.2024 - 04.2025
- Pursued ongoing education and advanced training to enhance knowledge and skills relevant to role.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Executed routine tasks with precision in a fast-paced environment.
- Supported and guided colleagues to foster a collaborative work environment.
Education
Certified Clinical Medical Assistant - Medical Assistant
NIMAA
Denver, CO04.2025
Bachelor of Science - Health & Human Sciences
Northern Illinois University
Dekalb, IL08.2022
High School Diploma -
Carl Schurz High School
Chicago, IL06.2018
Skills
- EMR documentation
- Patient intake
- Vaccination administration
- EKG preparation
- Specimen collection
- Customer service
- Appointment scheduling
- Referral coordination
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Patient education
- Vital sign monitoring
- Intake control
- Time management
- Medical billing and coding
- First aid
- Vital signs monitoring
- Lab equipment setup
- Specimens collection and processing
- Patient assessments and care
- Healthcare software proficiency
- Diagnostic testing assistance
- Medical records confidentiality
- HIPAA compliance
- Clinical trial support
- Immunization administration
- Communicating with patient families
- Fluent in Spanish, English
- Sterile technique
- Clinical operations
- Electrocardiographic rhythm recognition
- EMR / EHR
- Infection control procedures
- Medical procedures
- Electrocardiography (EKG)
- Clinical documentation
- Proper sterilization techniques
- OB/GYN procedures
- Microsoft Word
- Specialized in family medicine, pediatrics, women health
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Mental health aid USA
Timeline
Elderly Caregiver
Private Home
01.2025 - Current
Medical Assistant
IWS Family Health
09.2024 - Current
Externship MA
NIMAA- IWS
09.2024 - 04.2025
Certified Clinical Medical Assistant - Medical Assistant
NIMAA
Bachelor of Science - Health & Human Sciences
Northern Illinois University
High School Diploma -
Carl Schurz High School