Summary
Overview
Work History
Education
Skills
Timeline
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Karla Pawlowicz

Oakhurst,NJ

Summary

Dynamic professional with a proven track record at CSPNJ, excelling in team collaboration and problem resolution. Leveraging advanced system analysis skills, I effectively enhanced operational efficiency and customer satisfaction. Recognized for maintaining strong interpersonal relationships and delivering exceptional service, I thrive in fast-paced environments while managing diverse challenges. Compassionate mentor willing to take on any challenge and offering several years of related work experience. Outgoing and kind team player excited to work with people. Skilled in promoting the development of skills and helping each person develop to maximum potential.

Overview

3
3
years of professional experience

Work History

Warming Center Mentor

CSPNJ
TToms River , N.J.
01.2025 - Current
  • Collaborated with various organizations within community to create social awareness.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.

Driver Technician

Aculabs
East Brunswick, N.J.
10.2021 - 05.2023
  • Responded promptly to customer complaints regarding services provided.
  • Coordinated with dispatch personnel for scheduling pickups and deliveries efficiently.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Diagnosed problems accurately using computerized equipment such as scan tools and software programs.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Followed regular schedule of pickups for individual customers and groups.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.

Shelter Monitor

AHA
Eatontown, NJ
04.2022 - 10.2022
  • Made referrals to utilize community resources for resident's needs.
  • Guided clients through transition to independent living within community.
  • Responded to emergency situations in a timely manner, following established protocols for handling such events.
  • Assisted in resolving disputes between residents peacefully while maintaining order within the facility.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Participated in trainings sessions designed to enhance knowledge of relevant policies and procedures.
  • Monitored client progress and updated case files accordingly.
  • Maintained accurate records of all visitors entering and leaving the facility.
  • Inspected personal belongings of guests prior to entering or exiting the premises for contraband items.
  • Provided information regarding services available at the shelter, as well as resources available in the community.
  • Escorted residents to various areas within the building according to their needs or requests.

Education

High School Diploma -

Long Branch High School
Long Branch, NJ
06-1998

Skills

  • Team collaboration
  • System analysis
  • Customer service
  • Data management
  • Problem resolution
  • Effective communication
  • Active listening
  • Emergency response
  • Task prioritization
  • Interpersonal skills
  • Progress monitoring
  • Daily living assistance
  • Interpersonal communication

Timeline

Warming Center Mentor

CSPNJ
01.2025 - Current

Shelter Monitor

AHA
04.2022 - 10.2022

Driver Technician

Aculabs
10.2021 - 05.2023

High School Diploma -

Long Branch High School

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Karla Pawlowicz