Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karla Peña

Karla Peña

Los Angeles,CA

Summary

Experienced and professional in the nutrition and wellness industry, highly focused on organization and delivering exceptional customer service. Proven track record of maintaining store goals and expectations, with a priority of consistently providing a positive shopping experience for customers. Dependable, adaptable, and committed to upholding high standards, recognized for dedication. Strength lies in excelling at providing an ultimate service experience and creating a welcoming environment for customers.

Overview

15
15
years of professional experience

Work History

Head Cashier Supervisor

Sprouts Farmers Market Inc, Grocery
09.2020 - Current
  • Professional telephone techniques to provide information to callers, take messages, or transfer calls to the appropriate department
  • Provided relevant information to resolve issues effectively while offering suitable alternatives.
  • Provisioned systems and networks to effectively diagnose computer-related issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs .
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Monitored cash balances through diligent counting during shift transitions.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts

Administrative Assistant

Mr. Build Home Improvement Company
05.2013 - 08.2015
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
  • Run company's errands to post office and office supply store
  • Operated electronic mail systems to coordinating the flow of internal communications and outside organizations
  • Answer calls from customers regarding their inquiries
  • Assist management and other staff to ensure compliance with applicable federal, state and local laws in the construction & remodel field
  • Open, sort and distribute incoming correspondence
  • Superior organization skills and dedication to completing projects in a timely manner

Community Leader/Phone Canvasser/Event Organizer

Community Coalition
06.2010 - 06.2013
  • Organize on community projects in South LA
  • Delivered educational content to the community.
  • Facilitated training and planning for leadership conducting the 2010 U.S. Census.
  • Residential structures
  • Provided supervision and mentorship to ensure program success.
  • Managed distribution of donations to numerous shelter sites in Los Angeles.

Education

Associate Of Arts -

Cerritos College
Norwalk, CA
01.2020

Training Course - Accounting 1

Abram Friedman Occupational Center
06.2015

HIGH SCHOOL DIPLOMA -

MCLC High School
01.2009

Skills

  • Attention to Detail
  • Problem Solving
  • Organization
  • Accounting
  • Communications Skills
  • Bilingual
  • Multi-Tasking
  • Improving Efficiency
  • Manages projects effectively
  • Microsoft Office
  • Excel
  • Windows & MAC PC'S
  • Settings Configurations
  • Adaptability
  • Motivate
  • Organize
  • Creative
  • Productive
  • Self-Confident
  • Works well with others
  • Supportive
  • Reliable
  • Responsible

Timeline

Head Cashier Supervisor

Sprouts Farmers Market Inc, Grocery
09.2020 - Current

Administrative Assistant

Mr. Build Home Improvement Company
05.2013 - 08.2015

Community Leader/Phone Canvasser/Event Organizer

Community Coalition
06.2010 - 06.2013

Training Course - Accounting 1

Abram Friedman Occupational Center

HIGH SCHOOL DIPLOMA -

MCLC High School

Associate Of Arts -

Cerritos College

Similar Profiles

CREATE PROFILE
Karla Peña