Karla Peguero-Franco
MA
Summary
Dynamic Career & Programmatic Student Success Advisor at Post University, adept at problem-solving and crisis management. Successfully managed a caseload of 200+ students, enhancing retention through innovative intervention strategies. Proven ability to collaborate effectively and maintain open communication, fostering trust and engagement among diverse student populations.
Overview
5
5
years of professional experience
1
1
Language
Work History
Career & Programmatic Student Success Advisor
Post University
02.2022 - Current
- Communicate directly, effectively and often with all assigned student to keep them connected with the university, informed and engaged in an open conversation through to graduation.
- Actively and independently owned and managed a caseload of students as lage as 215 students.
- Counsel academically dismissed students on the reinstatement process.
- Proactively and creatively work independently and as a member of the Career advising team to identify barriers to students' academic success and develop solutions that improve retention.
- Collaborated with faculty and staff to develop intervention strategies for at-risk students.
- Skilled in managing escalations with calm, neutrality and empathy to arrive at a fair student-centered solution.
- Maintained up-to-date knowledge of current best practices in academic advising as well as industry trends by attending professional development events, participating in relevant online forums and discussion groups, and pursuing continuous self-education opportunities.
Communications Intern
Waterbury Public Schools
01.2020 - 01.2022
- Assisted the Director of Communications with website updates, informational flyers, media and press releases.
- Supported Director of communications with preparation of speeches and presentations for the school superintendent.
- Actively collaborated with staff member during the planning of events, meetings, and media conferences.
- Successfully trained staff members and parents to use school related websites.
- Played key role in rebranding initiative by providing research and creative input.
- Contributed to development of comprehensive crisis communication plan, preparing the school district for potential future challenges.
Overnight Crisis Response Advocate
Safe Haven of Greater Waterbury
08.2021 - 02.2022
- Worked effectively with fellow team members to coordinate effective solutions for survivors of sexual abuse and domestic violence.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Education
Bachelor of Arts - Psychology
University of Connecticut
Waterbury, CT 05.2001 -
Skills
Collaborative approach
Problem-solving
Time management
Multitasking
Microsoft office proficiency
Crisis management
Accomplishments
- Assisted and contributed to the Waterbury Public Schools Website design, color scheme and logo.
Timeline
Career & Programmatic Student Success Advisor
Post University
02.2022 - Current
Overnight Crisis Response Advocate
Safe Haven of Greater Waterbury
08.2021 - 02.2022
Communications Intern
Waterbury Public Schools
01.2020 - 01.2022
Bachelor of Arts - Psychology
University of Connecticut
05.2001 -
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