Karla Pena

• Approved or denied Home Equity Lines of credit and Home Equity loans based on established criteria and underwriting guidelines.

* Analyze and verified applicant income, and credit history to support compliance with underwriting guidelines.

• Work with processing team members to communicate errors and obtain missing information for current applications.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.