Karla Peralta
West Harrison
Summary
Dynamic bartender and shift supervisor with a proven track record at Yankee Stadium, excelling in staff training and conflict resolution. Expert in inventory management and suggestive selling, driving sales growth through innovative strategies. Committed to delivering exceptional customer service while ensuring compliance with health and safety regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Shift Supervisor
Yankee Stadium
Bronx
01.2017 - Current
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Assisted in resolving customer complaints promptly and professionally.
- Developed and implemented staff training program to ensure quality customer service.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Implemented new policies and procedures related to customer service and operational processes.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Analyzed sales data to accurately forecast future demand for liquor orders.
Bartender
Uncle Jacks Steakhouse
Bayside
09.2023 - 05.2024
Bartender / Server
Walters Cottage
New York
01.2014 - 01.2017
- Place food and drink orders.
- Prepares and serves alcoholic and non-alcoholic drinks.
- Serves food to people at the bar and restaurant area.
Education
Some College - Business Administration
ASA College Manhattan Campus
Manhattan01.2013
Diploma -
High School
01.2011
Skills
- Suggestive Selling
- Inventory management
- Staff training
- Customer service
- Policy implementation
- Sales analysis
- Conflict resolution
- Product knowledge
- Time management
- Upselling strategies
- Health and safety
- Sales expertise
- New hire training
- Engaging personality
- Anticipating guest needs
- Handling difficult customers
- Service-oriented mindset
- Salesmanship
- Beverage Preparation
- Payment Processing
- Responsible Alcohol Service
- Complex Problem-Solving
- Professional Appearance
- Customer Service
- Team Player Attitude
- Adaptability
- Upselling Techniques
- Attention to Detail
Certification
- Bartender and Mixologist certification, Bartending school, 01/14
- Food Protection, T.E.A.M.S
Languages
Spanish, Intermediate
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bartender
Uncle Jacks Steakhouse
09.2023 - 05.2024
Bartender/Shift Supervisor
Yankee Stadium
01.2017 - Current
Bartender / Server
Walters Cottage
01.2014 - 01.2017
Some College - Business Administration
ASA College Manhattan Campus
Diploma -
High School
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