Karla Perez

• Delivered exceptional customer service, handling client inquiries and ensuring a positive experience.

• Coordinated appointments and maintained accurate client records.

• Processed financial transactions and provided detailed product information.

• Supported management in scheduling, presentations, and administrative tasks.

• Managed high call volumes and provided timely assistance to clients and logistics partners.

• Resolved concerns related to shipments, billing, and scheduling.

• Maintained detailed logs and supported billing operations.

• Developed strong communication skills, critical for resolving issues professionally.

• Built rapport with clients, guided them through sales processes, and explained financing options.

• Maintained accurate sales and customer service records.

• Supported cross-functional teams to meet customer needs efficiently.

• Excelled in upselling and achieving monthly targets through excellent product knowledge.