Karla Perez
Miami,FL
Summary
Dedicated cleaning professional with a strong work ethic and deep cleaning expertise, honed at FLA Cleaning Solutions. Proven track record in enhancing client satisfaction through quality control and exceptional customer service. Skilled in multitasking and team collaboration, consistently delivering high standards of cleanliness and organization in both residential and commercial settings.
Overview
4
4
years of professional experience
Work History
Profesional Cleaner
FLA Cleaning Solutions
Miami, FL
05.2023 - Current
- Performed thorough cleaning of residential and commercial spaces using industry-standard equipment.
- Maintained cleanliness and organization in high-traffic areas, enhancing overall client satisfaction.
- Trained new team members on proper cleaning techniques and safety protocols to uphold standards.
- Conducted quality control inspections, ensuring adherence to company cleanliness specifications.
- Improved cleaning processes by implementing feedback from clients, resulting in enhanced service delivery.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Collaborated with team members to address specific client requests, fostering strong relationships and trust.
- Delivered quality customer service to address urgent needs and cleaning requests.
Housekeeping Room Attendant
Intercontinental Hotels Group
Doral, FL
12.2021 - 04.2023
- Replenished room supplies, including toiletries and linens, maintaining inventory accuracy.
- Collaborated with team members to fulfill special guest requests efficiently.
- Reported maintenance issues promptly to ensure timely resolution for guest comfort.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Organized cleaning carts and materials for optimal workflow efficiency during shifts.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
Education
High School Diploma -
IPU Lázaro Peña González
La Habana, CubaSkills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Conflict resolution
- Problem-solving capacity
- Housekeeping
- Team collaboration
- Cleaning and sanitizing
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Profesional Cleaner
FLA Cleaning Solutions
05.2023 - Current
Housekeeping Room Attendant
Intercontinental Hotels Group
12.2021 - 04.2023
High School Diploma -
IPU Lázaro Peña González