Karla Perez
Pennsauken,NJ
Summary
Positive, hardworking, hands-on leader with 19 years' experience in restaurant operations at high-end establishments. Adept at leading both back of house and front of house employees ensuring the highest standards of customer service and food quality. Experience in the areas of inventory food, labor, and supply costing, and food safety policies and guidelines. Instructed cooks and other team members in preparation, cooking, garnishing and presentation food.
Experienced with supervising daily restaurant operations and staff coordination. Utilizes strong organizational abilities to ensure seamless service and customer satisfaction.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Maggiano's Little Italy Restaurant
08.2022 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on restaurant policies, service standards, and menu knowledge.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Culinary Professional
Darden
05.2007 - 08.2022
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety, quality, and waste management standards.
- Keep records and accounts.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Take dining reservations.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Reduced spending by documenting inventory and purchases for budget management.
Education
High School Diploma - Education
Liceo C.A.
Zacapa, Guatemala09.1997
Skills
- Quality control Experienced
- High-volume dining Experienced
- Dining customer service Skillful
- Food Sanitation regulations Experienced
- Money handling
- Scheduling and planning
LANGUAGES
Spanish Native speaker
Timeline
Assistant Manager
Maggiano's Little Italy Restaurant
08.2022 - Current
Culinary Professional
Darden
05.2007 - 08.2022
High School Diploma - Education
Liceo C.A.