Karla Perez-Valle
Goodness Ingredients
Waterford,CA
10
years of professional experience
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Expert at working effectively unsupervised and quickly mastering new skills.
Work History
Customer Sales and Service Specialist
1 Year 2 Months- Manage order entry and ERP updates while coordinating delivery timelines with Production, Logistics and Sales
- Prepare invoices and maintain precise documentation for billing, compliance, and internal reporting
- Improved systems and processes to reduce errors and enhance communication efficiency, contributing to overall operational effectiveness.
- Partner directly with leadership to support operational priorities and cross-department projects
- Assisted in developing transportation strategies to minimize costs and improve service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Service Representative
3 Years 6 Months- Handled inbound customer inquiries, processed orders, resolved account/billing issues to ensure timely and accurate resolutions.
- Coordinated with supply chain and pricing teams to ensure product availability and timely order fulfillment.
- Contributed to cross-departmental process enhancements that reduced order delays and improved overall service delivery.
- Managed pricing updates in internal databases for accuracy.
- Conducted market research to determine competitive pricing levels.
Flooring Sales Specialist/ Head cashier
4 Years 11 Months- Met and exceeded department sales goals by assessing customer needs, recommending products, and closing sales.
- Delivered friendly, knowledgeable customer service, utilizing in-depth product knowledge to assist customers effectively and complete safety training.
- Maintained clean, safe, fully stocked aisles and managed product displays and signage to enhance customer experience and support adjacent departments.
- Oversaw daily cash register operations to ensure accuracy and efficiency, and maintained accurate cash flow.
- Organized and managed scheduling for cashier team to align with business needs. for cashier team to meet business needs.
- Collaborated with management to improve cashier workflows and efficiency.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
Education
High School Diploma
Skills
Order Fulfillment Management
Order Fulfillment
Bilingual: English | Spanish
Data accuracy
Cross-functional collaboration
Team leadership
Customer retention
Timeline
Customer Sales and Service Specialist
Goodness Ingredients
08.2025 - CurrentRead More
Customer Service Representative
NuCal Foods
02.2022 - 08.2025Read More
Flooring Sales Specialist/ Head cashier
Home Depot
01.2017 - 12.2021Read More
Waterford High School
High School Diploma
Read More