Karla Pesantes
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Soma
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Guest Lead
Altar'd State
08.2023 - 03.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed nightly cash reconciliation, maintaining accurate financial records and minimizing discrepancies.
- Contributed to hotel''s positive online reputation with exceptional attention to detail and genuine care for guest needs.
- Conducted regular reviews of team performance, identifying areas for improvement and implementing necessary training initiatives.
Sales Leader
American Eagle
11.2021 - 08.2023
- Drive for Results
- Motivate the associates by coaching and recognizing their positive results
- Establish and assign individual goals to sales team
- Planning with the other LODs to drive all KPI results and business opportunities
- Maintaining company 5s standards
- Enhanced product knowledge within the sales team through continuous training and workshops.
Crew Leader
Kerasotes Showplace Movie Theater
09.2018 - 01.2022
- Crew Leader (Floor)
- Having the supply closets stocked up and making sure everything is ready
- Maintaining the floor clean
- Making sure the crew have individual responsibilities
- Doing theater, bathroom, and lobby checks
- Keeping up with the theaters to clean and making sure all guests are leaving with a positive experience
- Crew Leader (Concession Stand)
- Counting all inventory at the end of the night
- Keeping the candy and cup cabinets stocked up
- Having the soda and ice machines refilled and cleaned
- Giving tasks to the employees when it slows down
- Having the popcorn warmers filled and ready for the next movie times
- Keep the popcorn making kettle all ready to fill the warmers
- Giving the team individuals tasks
Education
Robert Fiance Beauty School
West New York, NJ08.2024
High School Diploma -
Montclair State University
Montclair, NJ05.2024
High School Diploma -
Weehawken High School
Weehawken, NJ06.2020
Skills
- Fast Learner
- Customer Service
- Written and Oral Communication
- Active Listening
- Multitasker
- Teamwork
- Time Management
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified Makeup Artist, Robert Fiance Beauty School
- Licensed Esthetician
- Micro-needling Certification
Timeline
Manager
Soma
03.2024 - Current
Guest Lead
Altar'd State
08.2023 - 03.2024
Sales Leader
American Eagle
11.2021 - 08.2023
Crew Leader
Kerasotes Showplace Movie Theater
09.2018 - 01.2022
Robert Fiance Beauty School
High School Diploma -
Montclair State University
High School Diploma -
Weehawken High School
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