Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Pinto

La Ceiba, Atlantida

Summary

Dynamic Sales Manager, excelling in sales team training and pipeline management. Expert in cultivating customer relationships and driving growth through effective coaching and recruitment. Recognized for enhancing employee motivation and achieving sales goals, ensuring high customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Sales Manager

Platinium Insurance
12.2024 - 06.2025
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Customer Service Manager

Quality Insurance
11.2023 - 11.2024
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Sales Associate Manager

INSURANCE AT YOUR NEEDS
03.2020 - 10.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Created and implemented sales performance reporting tactics using Salesforce and Tableau.
  • Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.

Appointment Setter Manager

USHA
01.2018 - 03.2020
  • Addressed client inquiries and updated database information.
  • Set appointments with salespeople and potential customers.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Handled complaints and questions, and re-directed calls to other team members.

Appointment Setter Representative

Tyrone Brooks
11.2016 - 12.2017
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Acted as first point of contact and set appointments for prospective clients.
  • Utilized CRM system to track and manage leads, keeping appointments organized.

Education

MBA -

UTH
Honduras
01-2012

Skills

  • Sales team training
  • Sales operations
  • Pipeline management
  • Cold calling
  • Training and development
  • Prospecting skills
  • Employee motivation
  • Sales coaching
  • Recruitment
  • Staffing optimization
  • HR leadership
  • Unemployment claims management

Timeline

Sales Manager

Platinium Insurance
12.2024 - 06.2025

Customer Service Manager

Quality Insurance
11.2023 - 11.2024

Sales Associate Manager

INSURANCE AT YOUR NEEDS
03.2020 - 10.2023

Appointment Setter Manager

USHA
01.2018 - 03.2020

Appointment Setter Representative

Tyrone Brooks
11.2016 - 12.2017

MBA -

UTH

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