Karla Polanco-Lima
Union,USA
Summary
A highly motivated and results-oriented HRIS Director with extensive experience in leading and managing HRIS systems analysis, reporting, and compliance. Adept at building strong relationships with stakeholders, fostering collaboration, and promoting user adoption. Passionate about leveraging technology to optimize HR processes and enhance the employee experience.
Overview
31
31
years of professional experience
Work History
Dir, HRIS
Hackensack Meridian Health
12.2019 - Current
- Overall responsibility for the initiation, planning, approval, execution, and review of all application-related non-benefit projects within HR including implementation, enhancements, or upgrades.
- Specialized in leading the team responsible for the entire lifecycle of non-benefit projects including initial systems implementation, testing, maintenance, and future phase implementation of additional modules, upgrades and patches.
- Worked closely with HR business areas, as well as Leader and Team Member user groups to expand and improve PeopleSoft throughout the HR Department and HMH.
- Assessed organizational needs and current HRIS systems, evaluates potential and existing vendors, and selects and oversees development and implementation of improvements or new systems.
- Maintained open communication with all PeopleSoft constituents (HR, Payroll, and Finance) to fully define and meet the functional needs across all applications.
- Ensured compliance with all HMH requirements and all applicable laws and regulations, including application security, application audit, data security, data control, data audit and application updates to comply with regulations.
- Partnered with Director, HR Analytics and Dir, Benefits Tech & TM Sv Ctr to review and audit of all HR data and system tables to ensure accurate reporting.
- Collaborated to strategic planning, direction, budgeting and goal setting for the department or function in collaboration with senior HR Leadership.
- Serve as the primary back up for the department head - VP, People Analytics/Tech/Srvc.
Mgr, Human Resources Information System
Hackensack Meridian Health
03.2018 - 12.2019
- Cross-trained existing employees to maximize team agility and performance.
- Responsible for supporting Human Resources and Hackensack Meridian Health business needs.
- Responsible for leading team to create technical requirements, develop user/business requirements, determine necessary resources and establish project work teams.
- Develop solutions to complex Human Resources Systems/Technology situations or projects that require the regular use of ingenuity and creativity.
- Responsible for establishing process and procedures for custom reporting to ensure accuracy and confidentiality of data.
- Responsible for leading the team that produces custom reports and metrics to meet the needs of the HR department and the Hackensack Meridian Health network.
- Lead PeopleSoft implementation projects, including documentation, design, change management, cost estimation, project management, testing, production support, and auditing.
- Worked actively to achieve system and change acceptance, not only within the HR Department, but throughout the Hackensack Meridian Health network.
- Provided advice and counsel relative to best technology, educating users on the different benefits and capabilities of technologies.
- Developed and implemented processes that will ensure consistent application of procedures and to ensure data integrity and timeliness of data input.
- Responsible for ensuring the Data and Process team maintains the established internal audit processes.
Lead HR Technology Analyst
Hackensack Meridian Health
11.2015 - 03.2018
- Played a key role in the planning, coordination and execution of HRIS projects. Monitors progress towards achieving set targets and any deviations from set targets, setting a course for correction and future improvements.
a. Directs staff to ensure overall client satisfaction and appropriate level of service delivery.
b. Develops and monitors goals for staff and provides ongoing feedback and coaching.
c. Directs the employment activities of the office that include staffing, development, and training.
d. Ensures staff meets all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies, and procedures. - Developed and implemented processes that will ensure consistent application of procedures and minimize interruption of services provided.
- Lead teams in execution of internal audit process for data integrity.
- Back up for the Director, HR Technology as necessary
Senior HRIS Analyst
Hackensack University Medical Center
09.2011 - 11.2015
- Played a key role in translating business requirements into technical specifications, leading project teams, and managing all aspects of PeopleSoft projects from initiation through implementation and post-production support.
- Maintained a strong leadership role in the direction of PeopleSoft initiatives.
- Applied data analysis to tasks, identifying business challenges and designing potential operational enhancements.
- Served as domain expert for human capital analytics and related activities.
- Optimized system functionality by configuring modules and updating system settings in accordance with business requirements.
- Implemented self-service tools within the HRIS platform that empowered employees to manage their personal information and benefits selections with ease.
- Enhanced HRIS system efficiency by streamlining processes and implementing automated workflows.
- Reduced manual data entry errors by automating data imports from external sources into the HRIS system.
Business System Analyst IV
Horizon Blue Cross Blue Shield of New Jersey
08.2010 - 09.2011
- Responsible for the analysis and understanding of medium to complex issues and coordinating the documentation of business needs.
- Responsible for leading business requirements gathering process, including the creation of deliverables.
- Coordinating analysis necessary to identify viable solution alternatives.
- Responsible for creating work estimates to client(s).
- Responsible for translating the business requirement document into a technical document.
- Responsible for the coordination of the development, testing and implementation of system specifications.
- Support and documentation for Sarbanes Oxley 404 control testing and other functional testing.
- 24/7 Production support in an on-call environment.
- Responsible for ensuring all projects are moved into the production environment by following the guidelines of Release Management.
Developer IV
Horizon Blue Cross Blue Shield of New Jersey
05.2008 - 08.2010
- Responsible for reviewing business requirement documents (BRD) and translating into technical specifications
- Worked from technical specifications to independently develop, modify and maintain moderately complex software products.
- Performed unit and system testing
- Responsible for analyzing and troubleshooting problems and made recommendations for remediation.
- Performed Tier Two Production Support as required.
- Completed regular reports and provide status updates to management
- Lead cross functional teams in technical capacity
- Provided guidance and training to staff on in-house process
- Managed interactions with external vendors
- Directly interacted with internal customers
- Assisted in monitoring project schedules and cost
HRIS Analyst III
Horizon Blue Cross Blue Shield of New Jersey
08.2004 - 05.2008
- Acted as the lead for version upgrades and patches of Human Resources Information Systems (HRIS).
- Researched, evaluated, analyzed, designed and maintained system requirements to meet business needs.
- Researched Human Resources best practices in other companies and suggest ways to incorporate best practices into current processes.
- Responsible for identifying new HR needs and software products to meet those needs.
- Acted as liaison between the Human Resources department and Information Technology department.
- Guides less experienced HRIS Analysts, and acted as lead on assigned projects.
- Responsible for creating reports using Query and/or SQL+
- Lead and project managed analytical work designed to solve key HR challenges across all Human Resource practices.
- Support Recruiting and Performance Management Systems.
- Lead process improvement activities regarding data that support Human Resource practices.
- Gathered requirements from key HR end-users and translated them into an effective system design.
- Lead multiple defined scope projects and new functionality implementations.
- Assisted and coached HR staff with creation of reports.
- Evaluated use of PeopleSoft HR to meet changing business requirements and continually monitor information needs.
- Performed day to day resolution of HR data issues through ad hoc reporting, data analysis, process improvement, initiating data changes, ensuring data security.
Human Resources Associate
Hoffmann-La Roche Inc.
03.2000 - 08.2004
- Responsible for updating set-up tables in PeopleSoft.
- Responsible for developing queries in PeopleSoft utilizing Joins, Expressions and Unions.
- Responsible for writing SQR specifications for programming staff.
- Responsible for maintaining translate values.
- Use the Application designer to perform minor customizations to pages, records and peoplecode.
- PeopleSoft Security Administrator.
- Responsible for implementing and using the Import Manager to load Awards & Recognitions.
- Responsible for Web page of HRIS department for Roche’s Intranet site.
- Responsible for HRIS Helpdesk for users’ inquiries, problems and project requests.
- Liaison with IT and customers to coordinate projects.
- Responsible for maintaining the Tree Manager.
Business Support Specialist
Hoffmann-La Roche Inc.
05.1994 - 03.2000
- Responsible for updating set-up tables in PeopleSoft’s Employee Health Services Module.
- Responsible for developing queries in PeopleSoft.
- Assist in special projects assigned by Director, i.e. HRIM project, MDA (Integrated Disability) Administrator, Medical and Handicapped assignments, developing and delivering specifications for modules in PeopleSoft, Y2K project.
- Scheduling/coordination of physical examinations with Staffing Department.
- Back-up for support staff members and supervisor.
- Train agency clerical personnel on departmental guidelines
- LAN Administrator.
- Responsible for scanning medical/occupational reports and saving them in a share drive.
- Responsible for Fitness Center payroll deductions.
- Liaison with internal departments to coordinate medical parking and Random Drug Screening Program.
- Interact with employees coming into Employee Health Services in a professional manner and direct them to appropriate area of department.
- Provide technical computer software support for Employee Health Services, Employee Assistance Program and Fitness Center.
Education
Associates - Computer Science
Essex County College
West Caldwell, NJBachelor of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH01-2020
Skills
- Skilled in PeopleSoft HRMS
- Enterprise Learning Management,
- Proficient in PeopleTools
- Proficient in PeopleCode
- Tree Manager
- Data Mover
- Query
- Proficient in Microsoft Office Suite
- Oracle SQL proficiency
- Project management with Asana
- Proficient in Google products
References
Furnished upon request.
Languages
Spanish
Native or Bilingual
Timeline
Dir, HRIS
Hackensack Meridian Health
12.2019 - Current
Mgr, Human Resources Information System
Hackensack Meridian Health
03.2018 - 12.2019
Lead HR Technology Analyst
Hackensack Meridian Health
11.2015 - 03.2018
Senior HRIS Analyst
Hackensack University Medical Center
09.2011 - 11.2015
Business System Analyst IV
Horizon Blue Cross Blue Shield of New Jersey
08.2010 - 09.2011
Developer IV
Horizon Blue Cross Blue Shield of New Jersey
05.2008 - 08.2010
HRIS Analyst III
Horizon Blue Cross Blue Shield of New Jersey
08.2004 - 05.2008
Human Resources Associate
Hoffmann-La Roche Inc.
03.2000 - 08.2004
Business Support Specialist
Hoffmann-La Roche Inc.
05.1994 - 03.2000
Associates - Computer Science
Essex County College
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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