Karla Pompa
Miami,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at PLS Check Cashing. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in CRM software and effective communication. Proven track record in mentoring teams to exceed sales targets by 20%, demonstrating exceptional problem-solving and motivational abilities.
Overview
1
1
year of professional experience
Work History
CSR CASHIER
PLS Check Cashing
Houston, TX
06.2024 - 12.2024
- Analyzed call trends to identify areas of improvement for customer service processes.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained up-to-date knowledge of company products and services.
- Handled customer inquiries and complaints in a timely manner.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted available products and services to customers during service, account management and order calls.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Documented all conversations with customers in CRM software according to company standards.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed customer account changes with proprietary software.
- Performed account maintenance activities such as updating client information in databases.
Warehouse Worker
Ranstad Staffing
Miami, Flor
02.2024 - 05.2024
- Verified accuracy of incoming shipments against purchase orders.
- Investigated any reported problems regarding shipping errors or damages.
- Organized warehouse space for efficient storage of products.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected incoming shipments for damage or discrepancies.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Maintained stock levels in accordance with company policies.
- Operated scanners, computers, and other equipment to track orders.
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Inspected damaged goods prior to disposal or return to vendor.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Team Leader
Zara Warehouse
Miami, FL
07.2023 - 02.2024
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Implemented strategies to take advantage of new opportunities.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed key performance indicators to identify effective strategies.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained a positive work environment that promoted collaboration between team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Determined consumer needs to provide products and services appealing to larger market.
Education
High School Diploma -
Arts School
Cuba07-2012
Skills
- Complaint handling
- Customer focus
- Call center experience
- CRM software
- Scheduling
- Complaint resolution
- Cashier training
- Multitasking and organization
- Cash drawer reconciliation
- Time management
- Store opening and closing
- Empathy and patience
- POS system operation
- Loss prevention
- Attention to detail
- Cycle counts
- Data entry accuracy
- Problem-solving
- Shift scheduling
- Team management
- Merchandise stocking
- Staff training
- Product restocking
- New hire training
- Workflow coordination
- Staff motivation
- Customer engagement
- Punctual and reliable
- Conflict resolution
- Payment processing
- Safety rules
- Basic math
- Store policies enforcement
- Manager support
- Sales forecasting
- Cash handling expertise
- Clear communication
- Positive attitude
- Fraud prevention
- Customer service
- Team leadership
- POS system
- Cash register operation
- Performance monitoring
- Transaction management
- Report generation
- Money handling
- Motivational skills
- Adaptability and dependability
Timeline
CSR CASHIER
PLS Check Cashing
06.2024 - 12.2024
Warehouse Worker
Ranstad Staffing
02.2024 - 05.2024
Team Leader
Zara Warehouse
07.2023 - 02.2024
High School Diploma -
Arts School
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