OnQ System
Karla S. Ponce Torres
San Diego,CA
Summary
Dedicated Front Office Clerk with a strong focus on delivering exceptional guest service and support. Proficient in efficiently managing check-in and check-out processes while addressing inquiries with accuracy. Recognized for building positive relationships with guests and colleagues, enhancing overall customer satisfaction. Aiming to leverage skills in a dynamic hospitality environment to further contribute to a team-oriented setting.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn San Diego Mission Valley Stadium
San Diego, California
07.2024 - 03.2025
- Welcomed guests at check-in.
- Managed incoming phone calls with professionalism.
- Handled customer concerns about accommodation specifics, cost information, and available services.
Reservation Agent
La Valencia Hotel
La Jolla, California
10.2024 - 03.2025
- Handled incoming calls and addressed reservation-related queries.
- Managed systematic entry for all reservations.
- Performed daily audits of reservation data to ensure accuracy.
Front Desk Clerk
Mayaguez Resort & Casino
Mayaguez, Puerto Rico
06.2020 - 04.2021
- Assisted guests at check-in, providing information on various services within hotel.
- Answered incoming calls and directed them to the appropriate personnel.
- Provided information regarding hotel amenities, services, and local attractions.
Front Desk Agent
Hampton Inn By Hilton
Gatlinburg, TN
01.2020 - 03.2020
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Offered dining information and helped guests organize local activities to enhance stay.
- Answered phones, responded to inquiries, and took messages.
Education
Certificate - English As A Second Language
06-2023
Associate Degree - Tourism And Hospitality
01.2020
Skills
- Guest Services
- Customer Interaction
- Detail-oriented
- Fluent in Spanish
- Collaborative Teamwork
- Responsible
Software
PEP System
Sabre Voice Agent Reservation System
Opera Cloud
Revinate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
Timeline
Reservation Agent - La Valencia Hotel
10.2024 - 03.2025
Front Desk Agent - Hilton Garden Inn San Diego Mission Valley Stadium
07.2024 - 03.2025
Front Desk Clerk - Mayaguez Resort & Casino
06.2020 - 04.2021
Front Desk Agent - Hampton Inn By Hilton
01.2020 - 03.2020
San Diego Community College - Certificate, English As A Second Language
NUC University IBC Technical Division - Associate Degree , Tourism And Hospitality
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