Karla Portillo
Summary
Dynamic and goal-oriented professional with a proven track record at Coral Gables Park & Recreation, enhancing camp programs and ensuring camper safety. Excelled in building relationships and providing exceptional customer service at Hollister.Co. Skilled in photography and compassionate communication, adept at fostering positive experiences and driving brand loyalty. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
year of professional experience
Work History
Summer Camp Counselor
Coral Gables Park & Recreation
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Administered first aid quickly to provide health and safety to campers.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Implemented feedback system for camp activities, which led to continuous improvement in program offerings.
Brand Representative
Hollister.Co
04.2023 - 05.2024
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Greeted customers warmly and pleasantly answered inquiries.
Education
High School Diploma -
John A Ferguson Senior High School
Miami, FL05-2025
Skills
- Problem-solving
- Patience and empathy
- Compassionate communication
- Attention to detail
- Relationship building
- Active listening
- Camper supervision
- Safety guidelines
- Group and individual instruction
- Goal oriented
- Effective communicator
- Brand awareness
- Photography
- Communication skills
- Customer service
- Customer relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Summer Camp Counselor
Coral Gables Park & Recreation
06.2024 - 08.2024
Brand Representative
Hollister.Co
04.2023 - 05.2024
High School Diploma -
John A Ferguson Senior High School
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