Summary
Overview
Work History
Education
Skills
Timeline
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KARLA QUEZADA

Santa Ana,CA

Summary

Seasoned Floor Manager highly effective at managing wide-ranging .Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Floor Manager

GOLDSHEEP
04.2022 - Current
  • Enhanced warehouse efficiency by implementing effective floor management strategies.
  • Streamlined inventory control processes for improved accuracy and organization.
  • Reduced order processing time with efficient staff scheduling and task delegation.
  • Increased employee productivity, providing thorough training on warehouse procedures and equipment usage.
  • Optimized space utilization, reorganizing storage layouts to accommodate new product lines.
  • Collaborated with other department managers to ensure timely order fulfillment and customer satisfaction.
  • Coordinated cross-functional teams for the successful execution of large-scale projects within the warehouse facility.
  • Improved shipping accuracy through diligent oversight of packing and labeling procedures.
  • Led team meetings to discuss goals, challenges, and opportunities for continuous improvement within the warehouse operations.
  • Enforced quality control standards by conducting routine inspections of received products and addressing any discrepancies promptly.
  • Handled employee relations issues professionally, mediating conflicts when necessary to maintain a harmonious working environment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

LIDER

THE DOT
05.2020 - 03.2022
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • .
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.

  • Maintained professional, organized, and safe environment for employees
  • Cross-trained existing employees to maximize team agility and performance.

Packing and Shipping Clerk

GOLDSHEEP
01.2013 - 04.2020
  • Reduced shipping errors by conducting thorough quality checks for all outgoing packages.
  • Streamlined order processing with meticulous record-keeping and accurate documentation of shipments.
  • Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
  • Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations.
  • Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
  • Maintained detailed logs of incoming goods, verifying accuracy against purchase orders and reporting discrepancies as necessary.
  • Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
  • Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
  • Preserved product quality by adhering to proper handling procedures and monitoring temperature-sensitive items throughout the shipping process.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used [Software]to prepare bills of lading and shipping documents.
  • Recorded shipment data such as weight and discrepancies using [Software].
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Initiated proof of delivery documents to trace lost shipments.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Handled day-to-day shipping and receiving overseeing more than 60 packages per day.

QC Inspector

PROLINE
01.2008 - 02.2013
  • Improved product quality by conducting thorough inspections and identifying nonconformances.
  • Collaborated with production team to address quality issues, enhancing overall product performance.
  • Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
  • Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
  • Utilized visual inspection
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Collaborated with production staff to establish and meet quality standards
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Education

High School Diploma -

Rancho Santiago
Santa Ana
2004

Skills

  • Team Training and Development
  • Safety Oversight
  • Product Presentation
  • Employee Management
  • Scheduling and Planning
  • Inventory Management
  • Employee Scheduling
  • Operations Management
  • Performance Improvements
  • Effective communication
  • Leadership abilities
  • Quality control
  • Adaptability and flexibility
  • Organizational skills
  • Task Delegation
  • Goal Setting
  • Work Planning and Prioritization
  • Strategic Planning
  • Team Leadership
  • Lead Generation
  • Teamwork and Collaboration

Timeline

Floor Manager

GOLDSHEEP
04.2022 - Current

LIDER

THE DOT
05.2020 - 03.2022

Packing and Shipping Clerk

GOLDSHEEP
01.2013 - 04.2020

QC Inspector

PROLINE
01.2008 - 02.2013

High School Diploma -

Rancho Santiago

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KARLA QUEZADA